Review Detail

 
HomeCrest
Kitchen Cabinets
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Poor quality for expected use/duration

Very disappointed. The cherry cabinets arrived in rough shape. A poor quality finish. They told me that they are oversanded at the manufacturer as they are used to working with harder oak. They "touched up my whole kitchen". 1/2 the preinstalled hinges are the wrong type with an open hole at the top, slide with use when installed on rt side. Half of them are broken. There are no manufacturer stamps, no way to find them. The local business went out of business. I contacted Homecrest several times regarding replacing 2 slides that are broken. They are difficult to get a reply. They told me they shipped them Fed Ex, NEVER happened. Contacted them again and they said "Sorry our mistake, can't help you, contact the manufacturer" Poor customer service after a substancial investment. This was a large project, big kitchen. SO disappointed, wish I had not used this poor quality product with even worse customer service.

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