Featured Brands

Starmark Cabinetry
Fieldstone Cabinetry

Urban Effects Cabintry

Diamond Cabinets Featured Brand

 
10.0
Coastal Kitchen Interiors
" Not only is StarMark easy to work with from..."
StarMark Cabinetry
 
4.7
Craig
" Overall I'd say the materials used for these cabinets..."
Diamond
 
4.3
TJ Smith
"My cabinets are less then 5 years old. May 2009..."
Omega Cabinetry
 
9.0
Randy Derheim
"After living in our home for nearly twenty years, we..."
StarMark Cabinetry
 
1.0
Lynn Bodine
"I received my cabinets this week. I guess I..."
Omega Cabinetry
 
9.5
FMC
"We remodeled our kitchen and wanted quality cabinets that were..."
Fieldstone Cabinetry
 
10.0
Kathy Schmidt
"We are remodeling our 1960 ranch home and have purchased..."
StarMark Cabinetry
 
9.8
Cole Smith
"Our first kitchen had an inexpensive builder grade cabinet and..."
Omega Cabinetry
 
1.0
Raphael
"Extremely poor quality control. Numerous manufacturing defects. Drawers and doors..."
Omega Cabinetry
 
10.0
slschleifer@gmail.com
"I just had my Starmark kitchen installed. I had..."
StarMark Cabinetry

 

Featured Brands

Starmark Cabinetry      Fieldstone Cabinetry

 

Urban Effects Cabintry

Diamond Cabinets Featured Brand

Diamond
 
4.8
hdJohnson
"Definitely not what we expected when purchasing through the Lowes..."
Diamond
 
2.8
jeff
"Modest to poor overall quality. The finish is not durable...."
Omega Cabinetry
 
9.7
ALO
"I looked at quite a few different cabinet manufacturers before..."
Fieldstone Cabinetry
 
9.3
BenK
"Generally, these cabinets are good. One area they appear to..."
Diamond
 
9.3
George Zeh
"Installed Diamond white Thermofoil in the kitchen. They look..."
Omega Cabinetry
 
1.0
Em
"I paid over $25k for Omega cabinets. They took..."
Omega Cabinetry
 
10.0
linda
"We chose these over pricier full-custom cabinets and have not..."
StarMark Cabinetry
 
10.0
Vic
"Shapes Supply was a great company to work with. Their..."
Omega Cabinetry
 
1.0
Judith Graham
"The cabinets are horrible. There is not one positive..."
StarMark Cabinetry
 
10.0
J. Logue
"We just completed building our brand new home. We..."

Poll

What is your favorite cabinet brand?

Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.

Review Detail

 
Diamond
Diamond Featured
Kitchen Cabinets
Overall rating 
 
4.7
Finish 
 
4.0
Durability 
 
8.0
Warranty 
 
5.0
Custom Options 
 
8.0
Price / Value 
 
1.0
Quality 
 
2.0

Run far. Run fast.

Overall I'd say the materials used for these cabinets were fairly decent (only because I paid through the nose for all the upgrades) but in most other respects, they were just a hair above atrocious.

Issues basically fell into three categories:

1. GEOMETRY/ALIGNMENT ISSUES

I've seen far better alignment and tolerances on generic stuff from cheap, big-box furniture stores. I also do plenty of my own cabinetry, and I know how closely one can measure (1/64" isn't hard), and I know how accurately I can drill a hole by HAND (1/32" isn't hard). Diamond seems to be lucky to be within 10 times that, even though they have (or sure as heck should have) a factory, with jigs and templates, and all kinds of machinery set up to make these things predictably, over and over again. There is absolutely no excuse for the kind of appalling workmanship and misalignment of parts that I found on my cabinets. Oh, Diamond, let me count the ways that I do not love you...

First, one of the three cabinets was fully 1/4" out of square. Are they gluing these things together on a shifting sand dune?

Second, panels were not flush with one another. In several cases I had to sand the joint to make it even.

Third, fully half of the brackets holding drawer rails at the back were too high, yielding canted drawer rails and therefore canted drawer fronts. This is NOT an adjustable setting. I had to unscrew everything and mount the brackets properly, which takes a ton of time. It is extremely hard to move a hole at the back of a cabinet to a location near the original hole. It's very difficult to reach, and the drill or screw simply wants to slip back into the old hole, unless you also take the time to plug the old holes, which takes even more time.

Fourth, drawer rails were also not mounted at equal depth. Again, this is not adjustable. The screw slots do not allow for motion on this axis, and this was plenty enough to account for some of the drawer fronts' failure to sit flush. Again, I had to move screw holes around.

Finally, many of the drawer fronts were also mounted at an angle and/or with no consistency of vertical offset from the top of the underlying drawer box. The false front under the sink was fully 1/4" off center. Absolutely pathetic. I could do better with my eyes closed.

2. FINISH/DAMAGE ISSUES

There were many nicks and dings around the face frame. Perhaps they figured I wouldn't care because they are hidden when the drawers are closed, but they're perfectly visible when the drawers are open. Far worse was the massive chip out of the veneer in the corner of the decorative plywood end for which they'd had the audacity to charge me $125 (more on that later). To be fair, some of the smaller dings around the face frame might have happened during shipment when drawers shifted and smacked into the sides of the frame, but why wouldn't they protect against this with a tiny shim of foam or cardboard? They used a truly ludicrous amount of foam and cardboard to double pack the cabinets on the whole. Could they move just 2% of that gratuitous packing material into a small shim that keeps the drawers from shifting during transport? Pretty clearly a case of just not caring.

3. PRICING ISSUES

These things were not cheap, and the "upgrades" were even worse. Apparently dark brown is a "premium" finish for reasons that totally escape me, and for which they added nearly 15% to the cost of the whole darn order! The "flush plywood end" cost an unconscionable $125. The ONLY thing that means is that this little piece of plywood is just 1/4" thicker than the plywood used everywhere else. I know what the incremental cost of an extra 1/4" of thickness is for plywood, and it sure as heck isn't $125 for a small fraction of a full sheet. Try something closer to $5. 25x is a pretty indefensible markup. Almost as bad is the $100 they charge for a quart of stain. Really? I can buy a quart of any other stain for something like $10-15. It takes a lot of gall to charge six times more for a stain that I'm sure they acquire very cheaply in large quantity.

SUMMARY

If Diamond is going to charge five times what a generic cabinet costs, they better darn well have quality and tolerances that are 5x better, not 5x WORSE. In their defense, I did eventually wrangle a credit for about 10% of the order, but that took several weeks, lots of pictures and email, and it's a pittance compared to the time and effort I spent (and still have yet to spend) fixing their shoddy work. I personally have no data on other brands of semi-custom cabinets, but I can say for sure that you should run as far and as fast as possible from Diamond until they decide to take even a passing interest in the quality of their product.

Was this review helpful to you? 

Comments

 
 
Ordering 
 
Already have an account?
 
 
 

 

Featured Brands

Starmark Cabinetry      Fieldstone Cabinetry

 

Urban Effects Cabintry

Diamond Cabinets Featured Brand

StarMark Cabinetry
 
10.0
Debbie Fuller
"We purchased our StarMark cabinets a number of years ago,..."
Diamond
 
1.3
Guest
"I have never written a review before but needed to..."
StarMark Cabinetry
 
9.8
Mike Lewis
"Shapes Supply provided Starmark cabinetry for our kitchen remodeling project,..."
StarMark Cabinetry
 
9.3
Lee Z
"With the help of our designer at Lampert Lumber we..."
StarMark Cabinetry
 
10.0
tr.stark@comcast.net
"We just went through a master bath renovation that turned..."
StarMark Cabinetry
 
10.0
Rodgerc
"I checked this website for reviews on Kitchen Cabinets and..."
StarMark Cabinetry
 
9.8
Lucas Ptacek
"We were soo pleased with our kitchen cabinets. The designers..."
Fieldstone Cabinetry
 
9.3
Dania Cannon
"Beautiful finish and colors. The Fieldstone cabinets that were installed..."
StarMark Cabinetry
 
10.0
Kathy Schmidt
"We are remodeling our 1960 ranch home and have purchased..."
Diamond
 
8.3
Doug
"Good cabinets but I received one that was damaged in..."

Poll

What is your favorite cabinet brand?

Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.