Review Detail

 
Medallion
Kitchen Cabinets
Overall rating 
 
1.5
Finish 
 
1.0
Durability 
 
2.0
Warranty 
 
1.0
Custom Options 
 
2.0
Price / Value 
 
1.0
Quality 
 
2.0

DO NOT BUY MEDALLION CABINETS

Do not buy Medallion cabinets. They do not stand behind their product. I bought Pecan Cherry Cabinets which looked nice when installed but after a year turned different colors. The colors were not only within each cabinet door/drawer but adjacent cabinets had different primary colors, red, orange, gold, and brown I purchased (based on the one door I was shown by the retailer) a soft looking, contemporary, consistent looking cabinet but instead got harsh looking, rustic and extremely varied cabinets. After months of haggling with Medallion, they claim the cabinets are "in spec", yet their own refinisher remarked to me how bad they looked. I was extrememly clear with their retail representative as to the "look" I wanted, and what I got is exactly the opposite. When I told the Medallion rep of these conversations, the representative said that if the retail rep misrepresented the cabinets that it is NOT THEIR responsiblity. Nor, is it their responsibility to make sure there is a full display on hand that is representative of their product. Nor, does it matter that the cherry cabinets in their brochure are all consistent, soft looking, attractive cabinets. I intend to pursue action against both the retailer and the manufacturer. We spent too much money on these cabinets not to. In addition, I believe in principle and standing behind your product.

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Comments

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Written by Brian
August 14, 2014
Sounds like sales people didn't know what they were selling. All Cherry cabinetry darkens with age, brand makes no difference Its natural occurrence in real wood. should have been better informed
In reply to an earlier comment

Written by bill
December 01, 2014
From a 35 yr cabinet manufacturer. That is total Bull!!###
Written by Tina
February 27, 2015
I also have Cherry Pecan from Medallion that I purchased in 2008. Seven years later, they look as beautiful as the day we installed them. Cherry is supposed to change color. That is the beauty of the wood. These cabinets didn't change color as much as the cabinets in the last home in which we had cherry cabinets. Don't order cherry if you don't expect it to darken or order lighter ones than you want. For us, Medallion as well as the distributors, was easy to work with. The cabinets are well made and I'm looking forward to doing my next kitchen with Medallion.
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