Review Detail

 
Shenandoah
Kitchen Cabinets
Overall rating 
 
1.8
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
3.0
Custom Options 
 
4.0
Price / Value 
 
1.0
Quality 
 
1.0

Not worth it!

Never saw such junk! $5500 with a lot of "free" from promotion by big box store included free sink base, 2 roll out trays, utensil tray, and 50% off wood upgrade. So, retail would've been closer to $7000. Only 2 out of 13 pieces were without scratches or chips. Many variations in color from deep red to gold tones. Paid hundreds for a "glaze" and I had to look to see if some sections even had glaze. Sink base was warped. Roll out tray had huge gash. What quality control puts that in a box? (no, not from shipping, box was in perfect condition). One upper cabinet (over stove vent) had a horizontal piece that looked like "tiger wood" with vertical stripes. The rep came out. Where there were nicks? "molding will cover it". Tiger wood grain? Turned it upside down to see if molding would cover. Mismatched colored door? "As a courtesy, we'll replace the one that is scratched, and the other that doesn't match". Poor glaze? He said "hand rubbed". (No, a sprayer sprays the glaze, then air spray pushes it off, into the crevasses. It must've been set crooked. Corners were worn as if slid off a table. Chips and scratches? "There's a touch up pen included" (FOR WHICH VARIATION OF COLOR is that pen?) Now,with that much damage, and a living room filled with this scrap wood, you'd think they'd pick them up and replace in one order. Nope. They want to replace piece by piece. Now, I argued... if you couldn't get the colors to match in the same production line on the same day, do you really thin you are going to match it months later? Problem is- I had the hardwood floors in the dining/ liv rm stained to match the cabinets, I have a a kitchen chandelier and cut glass upper cabinets nobs bought, long past "return" window. And, we're racing to totally rehab the house by Christmas.... appliances on order... jokes on us- not only will it take weeks to replace this junk, but then at least 2 weeks for the counter top... so, unless the turkey can fit in the microwave, we're screwed. Fa la la- first Christmas in new home.

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