Review Detail

 
Diamond
Diamond Featured
Kitchen Cabinets
Overall rating 
 
3.5
Finish 
 
4.0
Durability 
 
4.0
Warranty 
 
3.0
Custom Options 
 
6.0
Price / Value 
 
3.0
Quality 
 
1.0

Most miserable remodel experience EVER

I ordered my new cabinets in November 2014. It is now May 2015, and I have yet to receive everything I ordered- AND PAID FOR IN FULL IN NOVEMBER. My original shipment was expected in December, but never came until January. Wrong size cabinets were sent, or cabinets were missing, which meant I couldn't get counter tops and a kitchen sink installed. Washing dishes in the bathroom is not fun. Finally in March I had all my bottom cabinet units, but most had no drawers and no doors. I have no doubt when/if my kitchen is ever completed, it will look great, but my installer has quit-he got sick of trying to install poor quality cabinets that were out of square, and had to keep coming back because we never had a full shipment at one time. I have spent numerous days waiting for deliveries, only to return the items because of damage due to what I thought was poor packing. After reading these other reviews, I'm wondering if maybe it was also the workmanship?? I ordered through Direct Buy-and they have been wonderful-but they too get no service from the manufacturer. I have remodeled many homes. I can honestly say this has been the WORST experience, and it seems Diamond does not care one bit about their customers-nor do they care about their rapidly deteriorating reputation. I also heard there was something about their "partner" company filing bankruptcy??? Makes me very suspicious-and I wonder if in fact it is Diamond who has filed? I will check that out as soon as I complete this comment. Diamond has seen the last of my dollars for sure.

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