Review Detail

 
Schrock
Kitchen Cabinets
Overall rating 
 
2.3
Finish 
 
2.0
Durability 
 
2.0
Warranty 
 
3.0
Custom Options 
 
3.0
Price / Value 
 
2.0
Quality 
 
2.0

Disappointed

I am disappointed, to say the least. I ordered my Schrock Select cabinets in March and am still dealing with defects in September. 5 of 12 cabinets had to be returned and replaced, and of the remaining cabinets, not a single one is issue-free (neither are the replacements). Among the issues: hardened glue on the outside (viewable) areas of cabinets, hard and soft glue everywhere, scratches (some up to 8" long), dents, scrapes, splintering laminate, boxes not level, drawers not level, doors not square, doors different sizes, base cabinets at different heights (off by up to 1/2 inch), poor drawer slides give that wood-on-wood sound, doors & drawers different colors, obvious "repair marker" lines on all cabinets. I wish I could include pictures in my review. My "new" kitchen is going to look worse than the previous 60-year old kitchen! Luckily the store I purchased them from has worked with me on replacing full cabinets and pieces (doors, sides, etc.), but not very happily. The Cabinet Dept Mgr tells me I am the only customer to have problems with Schrock cabinets (I assume he’s not allowed to admit anything different) and infers that I am being too picky, while the people in Special Order Pick-up (where I have to drop off the defective and pick-up new) tell me they see these cabinets returned constantly (but, “I didn’t hear that from them”). I would not recommend these cabinets to anyone. I also would not recommend listening to store employee advice or views. Do your research yourself - I wish I had!

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Written by Karen
May 26, 2016
Nearly 2 yrs later and all of the same problems are still present with Schrock cabinets. Doors attached at different heights and won't line up, dripping finish, chips, cracks, etc. So they are still manufacturing shoddy cabinets.
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