Review Detail

 
Cardell
Kitchen Cabinets
Overall rating 
 
2.0
Finish 
 
2.0
Durability 
 
2.0
Warranty 
 
2.0
Custom Options 
 
3.0
Price / Value 
 
2.0
Quality 
 
1.0

poor quality

From the time, 10 years, we had our kitchen remolded there were problems. It started with cracked cabinet doors. I called Cardel they told me to get in touch with Thomas Kitchens, Hazleton, Pa.I called Joe Thomas and he told me to get a lawyer. Again, I called Cardell and was told they could not do anything. Finally, after two years, yes, two years, I brought two cabinet doors in placed them in front of Joe Thomas, asked him if he saw anything wrong with the doors, he said yes. I then said to him, why have you been giving a problem for two years, he said he did not... He fixed the doors and put a god awful stain on them. The sides of the cabinets are like door panels, I did I one fixed. Hurray for that!! Then there was and still is of the hinges breaking, another nightmare.. I have been calling for a very very long time and no one has called me back...The stain on some of the cabinet doors and drawers is coming. These cabinets alone cost me then over $9,000.00 and it is not a large kitchen. Tell me, where does my problem end!!! The next step is the Better Business Bureau. All of this is in the warranty. Please help as I cannot afford to put any more money in this kitchen. I am working parttime to help pay health insurance. I even paid extra for dove tail drawers and knobs, which I have seen as regular stock and in WalMart. Please do not tell me to get in touch with Thomas Kitchens. The work and the way I and others were treated was not proper. Our phone number is 570-929-1406. Thank you for your time..

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