Review Detail

 
Cardell
Kitchen Cabinets
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

OUT OF BUSINESS - Poor service, poor quality

As a Cardell dealer I happily sold their cabinets for several years. Over the past few months of 2013 delivery delays and poor quality products were the norm on every order. The last order I placed was a total disaster. My customer received the order in 8 weeks (4 weeks late). It consisted of poorly constructed cabinets with paint that was off by several shades on most of the cabinets. When I say several shades, I mean that each cabinet had several shades of paint on it. Andy Tidwell requested that I refund my customer and to have them donate the cabinets to a local charity. He said they would give me credit on future orders. This was one week before they closed their doors. Had my customer agreed to this, it would have been a total loss for my company because I had already paid for them and they would never be able to refund my money or offer the credit.

Anyway, Andy agreed to replace the doors and drawers on the kitchen, but they never came through with this promise. I received an email from the customer service representative stating that they were only contacting dealers who owe them money and all other operations had been halted.

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