Got our cabinet in very poor condition! Company said that everything we are experiencing is "transit issues". But what about poor finish that is peeling off, scratches not only outside of the doors but also inside of the cabinet doors and shelves, cabinets that came in with wrong size, doors that are being installed wrong side out...etc etc.... We paid for solid wood doors and some of our cabinets came as plywood! We were getting "customer service" to the extent of guiding us how to fix the problem on the job. $30000 kitchen turned into do it yourself project as we were following instructions on how to structurally change cabinetry to get the look and functionality of what we ordered and paid for on the first place. Now Starmark claims that cabinetry is not covered by warrantee because it was altered on the job and not on the manufacturing plant.
We have been under construction since January. We have not used our kitchen yet...not all cabinets can be installed due to condition/size they came in, not all plywood doors have been replaced. Kitchen looks old due to poor quality of finish. Starmark and Direct depot kitchens (our dealer) does not reply to us. It is not about bad quality anymore, it is about how issues are being handled. Both companies show no respect to the customer and no desire to resolve issues.