Review Detail

 
StarMark Cabinetry
Kitchen Cabinets
Overall rating 
 
1.8
Finish 
 
3.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
3.0
Price / Value 
 
2.0
Quality 
 
1.0

bothered by quality of service

Got our cabinet in very poor condition! Company said that everything we are experiencing is "transit issues". But what about poor finish that is peeling off, scratches not only outside of the doors but also inside of the cabinet doors and shelves, cabinets that came in with wrong size, doors that are being installed wrong side out...etc etc.... We paid for solid wood doors and some of our cabinets came as plywood! We were getting "customer service" to the extent of guiding us how to fix the problem on the job. $30000 kitchen turned into do it yourself project as we were following instructions on how to structurally change cabinetry to get the look and functionality of what we ordered and paid for on the first place. Now Starmark claims that cabinetry is not covered by warrantee because it was altered on the job and not on the manufacturing plant.
We have been under construction since January. We have not used our kitchen yet...not all cabinets can be installed due to condition/size they came in, not all plywood doors have been replaced. Kitchen looks old due to poor quality of finish. Starmark and Direct depot kitchens (our dealer) does not reply to us. It is not about bad quality anymore, it is about how issues are being handled. Both companies show no respect to the customer and no desire to resolve issues.

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Written by Janet Plier
June 12, 2014
I am very shocked by this review when I read it. I've been selling Starmark Cabinets for over 20 years, and one of the many reasons why is there impeccable customer service. This sounds to me like the quality of service should of been more directed at the cabinet design center they were purchased at. In the kitchen design world you encounter many obstacles, when the project goes through without any problems that is fantastic but when they don't you do your very best to get it resolved to the customers satisfaction. Starmark has always had my back!!!
Written by Marilu
April 22, 2016
I went to the only dealer in San Francisco and was told that Starmark cannot custom cabinets. One corner of my kitchen is angled, since the wall behind it is angled. I was told that Starmark will not do this part, but in one of Starmark's magazines from that dealer shows a kitchen with an angled wall. The dealer then said my kitchen is small; so I am not sure if he is looking for a minimum bid. Will you please see if a short angled wall is an issue with Starmark?
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