Review Detail

 
Cardell
Kitchen Cabinets
Overall rating 
 
1.2
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
2.0
Price / Value 
 
1.0
Quality 
 
1.0

Cardell cabinet disaster.

My contractor ordered the 360 line of cabinets 24 pieces in all of the 24 pieces there were only two that were built correctly without issues. The issues were as follows, missing stain on fronts, half the drawer fronts and door fronts had a rough texture on the stain, the words black glaze had been written under the stain and when light shined on the door the words reflected through the stain, none of the drawers lined up with each other in a drawer box, box construction was a mix of MDF plywood with mis colored scrap wood, staples that held the cabinet together were pulling out, glue was present on the inside and very visible, most doors were scratched and nicked. Remember this is how the cabinets were delivered to my house from the factory. I opened a warranty case and have followed the process in 3 weeks I have no movement from Cardell to replace the damaged cabinets and have been told to hire someone to fix the cabinets on my own that a installer should be able to fix my cabinets. I spent over 15,000 on the cabinets as I thought I was getting a quality product however the cabinets at Home Depot are far nicer in quality than the Cardell 360 line. Stay away from this company they do not stand behind there product. I have 40 plus pictures and many e-mails of the quality and lack of support I have received. I am out my money with no product that is presentable and will be seeking legal help to resolve this. Please feel free to contact me about this company and my experience.

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