Review Detail

 
Decora
Kitchen Cabinets
Overall rating 
 
9.7
Finish 
 
10.0
Durability 
 
10.0
Warranty 
 
10.0
Custom Options 
 
10.0
Price / Value 
 
8.0
Quality 
 
10.0

Decora is a great cabinet

I've sold Decora cabinets for over 15 years as a private dealer & I feel I have to address these reviews.

Decora is a very nice cabinet line with outstanding customer service & a fantastic reputation in the industry. Their finishes are the best you can get (solvent based conversion varnish) & the quality control is normally excellent.

The other reviews all have several things in them that concern me. 1st off if your buying your cabinets from one of the big box stores your selling yourself short. Right off the top you're going to pay 10-25% more for your cabinets than you will at a private dealer. That's because the price they pay for the cabinets is substantially higher than Decora charges a private dealer. Secondly HD's Decora selection is a watered down version of what a private dealer has access to & finally your "designer" was probably selling hardware before they took their 2 week "design" class. A private dealer designs kitchen for a living oftentimes for many many years & knows what their doing.

The review that speaks about the delivery being late, finished sides being incorrect, micro cabinet being the wrong size (designer should have checked micro specs prior to ordering the cabinet) etc. those issues are on the designer period. Decora sends you what you order. They also send a confirmation to be checked off prior to production to ensure there aren't any mistakes. Shame on the designer that sends in an order & doesn't check their confirmation! Additionally their lead times are rock solid. If I call for an estimated delivery date they have always been accurate to within a couple of days either way.

Lastly if you are experiencing finish issues that can only mean your using cleaners on your cabinets. With a conversion varnish all you need is some very mild soapy water & a soft rag. Abrasives, chemicals & heavy cleaners will wreck the finish & void your warranty. That being said most private dealers will take care of that as a warranty issue & just educate you on what to use to clean them.

Lastly to the reviewer that complained of warping & swelling after "over time splashing of water" all I can say is over time water will wear down a rock! We're talking about wood & extended exposure to moisture is going to cause it to, yep you guessed it...warp & swell!

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Written by Teenarouse
November 24, 2016
Your reply is not sufficient. If Decora has a great product, it doesn't matter where it came from. This brand "looks" beautiful but the quality sucks. We installed these beautiful looking cabinets but I got concerned when I saw splintering under one of my top cabinets because some molding was attached. I understand you would probably blame that on the carpenter. But I see a small gouge on the face on another cabinet and I thought of filling it in with wood filler. But today when I took all of my dishes out of the top cabinet for Thanksgivlng I noticed the bottom shelf if warped both on top and underneath. After having these cabinets for 20 months, my concerns are valid and unfortunately increasing.
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