Review Detail

 
Merillat
Kitchen Cabinets
Overall rating 
 
5.5
Finish 
 
6.0
Durability 
 
6.0
Warranty 
 
5.0
Custom Options 
 
6.0
Price / Value 
 
5.0
Quality 
 
5.0

Mixed review, but overall I am disappointed

It is tough to give star ratings because I have mixed reviews for a couple of styles/finishes. The painted cabinets (mixed Masterpiece and Classic) I purchased have a nice finish (canvas color), but the stained Honey Maple Masterpiece cabinets are, frankly, unattractive. They have a rustic appearance and a few dark streaks that look like blemishes, but are wood variations that should have been avoided on Masterpiece quality cabinets. The quality of construction is good, but not great. A few drawer fronts seem loose, but won't tighten up with the screws, so I guess I will be adding/replacing screws. I had the Merrillat rep at my house to address a drawer box that was milled improperly, but he was hours late and my wife could only show him the drawer. He couldn't find the problem ??? and did some BS roller adjustment and left. The next day I grabbed a chisel, a shim, and some wood glue and fixed it, but this is ridiculous service for new cabinets. Also, the design program at the dealer seems complicated for old school sales people. 2 Masterpiece cabinets arrived 4 inches short because the toekick was deleted on the program. Unfortunately, this was on upper stacked cabinets that shouldn't have a toekick, but somehow the overall height was never recalculated properly. We agreed to add decorative panels to the top to allow for crown moulding, but this means more work for me. The remainder of my project involves stained cabinets and a custom closet - I think I will look at something other than Merrillat.

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