American Woodmark

PLEASE WATCH on ‘YouTube’ BEFORE YOU PURCHASE. Search in your browser : YOUTUBE : REVIEW OF AMERICAN WOODMARK CABINETS AND HOME DEPOT :
American Woodmark Cabinets are sold under a number of different brand names in LOWES, THE HOME DEPOT, and other independant stores. Their brands are_American Woodmark_Shenandoah_ Waypoint Living Spaces_Timberlake Cabinetry_Allen and Roth_Hampton Bay Designer Series_to name a few.
As widely remarked by many others, you need to watch this ! know this stuff ! BEFORE you get drawn into a purchase…..
PLEASE WATCH AND READ IT ALL TO THE END ! IT WILL SAVE YOU MISERY & $$$ !!!

https://www.youtube.com/watch?v=nMz9w2zPH6I&t
Review of American Woodmark Cabinets bought from Home Depot. We are experienced Developers and Self Builders. We build houses, commercial properties, flip houses and manage rental properties. This video is our experience in terms of American Woodmark Cabinets in a number of areas
***CHAPTER 1 *** Looks at 'product build quality'.
*** CHAPTER 2 *** Looks at American Woodmark quality standards during production and their quality control. You will see how, not one, but four of our base cabinets had been allowed to have the glue slip during manufacturing. The assembly workers then pin fix the panels that had slipped, such that the vertical edges were uneven like castle parapets or upstands in different planes.
*** CHAPTER 3 *** We discuss American Woodmark 'Misrepresentation through the use of cutaway demonstration units in store at THE HOME DEPOT. The Home Depot Sales and designer team make great use of these cutaways to 'UP-Sell' the purchase of ALL PLYWOOD CONSTRUCTION BOXES.
*** CHAPTER 4 *** we show you our 'Contract of Sale' where we paid an uplift of an additional $1100 with taxes for APC. Why do buyers want APC ? - Answer ; 1. RESISTANCE TO WATER. 2. RESISTANCE TO HUMIDITY. 3. LONGEVITY OF KITCHEN CABINETS. When they were delivered we found our cabinet boxes are constructed using a lamination of engineered particle (hardboard) to all the external surfaces. The construction method used by American Woodmark leaves a raw edge of hardboard, which simply acts like a sponge if it gets wet. You'll see in the video how just a short exposure to wet creates swelling and distortion of the laminate used on the supposed All Plywood Construction after just 5 minutes. The most vulnerable areas are always close to water supplies, and on the inside face of the cabinet out of sight. Any water will always find the board from the inside. The American Woodmark method of using raw hardboard leaves an inevitable vulnerability. You see how several of our cabinets which were also delivered wet, showed swelling, bubbling and distortion of the laminated outer face of the cabinets. If they could be so damaged from getting wet in a rain shower on the day of delivery after the cardboard casements got wet. How do American Woodmark stand behind a product in terms of it's longevity when the external APC faces of their cabinets were so easily damaged ? In the past when I’ve bought APC, it literally IS plywood boxes painted – primed and finish coat or an Egger resin or melamine finish. Tough and durable and repairable.
We spent additional money on doing a waterfall for our Quartz which we had not intended simply because of this damage. American Woodmark Cabinets are sold by the way under a number of different brand names in LOWES, THE HOME DEPOT, and other independant stores. Their brands are_American Woodmark_Shenandoah_ Waypoint Living Spaces_Timberlake Cabinetry_Allen and Roth_Hampton Bay Designer Series_to name a few.
*** CHAPTER 5 *** and *** Chapter 6 *** Shows you cores of the cabinets from when we drilled to accept appliance hoses. We then undertook a ‘Live Water Test to Demonstrate How the APC product held up. It’s laminated with the same thickness of hardboard that American Woodmark supply for installation as Kick Boards. So taking a scrap of this material we subjected it to a wet test. 5 Minutes of exposure to water, and the hardboard veneer used by American Woodmark starts to distort and swell.
*** CHAPTER 7 *** Delivered damaged. During the follow-ups, we learned our cabinets were manually handled ‘3 times between factory and final delivery'. We learned that American Woodmark have literally scores of dedicated agents, dealing with the problems of damaged and mis-manufactured orders. You are going to spend ‘hours and days’ on the phone, cataloguing issues, never talking to the same agent twice !
You see the inadequate packaging, straps cut in as every handling person uses the straps. There are ‘NO FULL LENGTH 90 degree foam lined EDGE PROTECTORS inside of the straps. AMW do use corner protectors, made of hard plastic. However, they are fitted whilst painted surfaces are still curing from production. They cause damage when removed, or some where they had already moved during transit or rough handling. The hard plastic then rubs against the cabinet inside the casement.
*** CHAPTER 8 *** When it’s gone BAD, your troubles are just beginning. These two large corporations are unable to pivot. They are big, slow, not flexible. Your project is compromised. They score NIL on too many areas to list here. We would say to you Home Depot maybe okay for buying an appliance or a light bulb from, but buying a Kitchen from them as American Woodmark’s agent is simply PAINFUL.
HOME DEPT want ALL YOUR MONEY UPFRONT. Clients would walk away if they had only paid a deposit when they see the difference between what’s on the Can and what is ACTUALLY DELIVERED !
Mr Decker HOME DEPOT CEO, very disappointing you were unwilling to address our issues raised to you directly on several occasions. Equally the senior management of American Woodmark would not engage. Another reason to ‘NOT DO BUSINESS’. No Constructive engagement. No moral compass. No following the rules of Consumer Law with the best interests of their customer in mind. It’s like trying to grapple with a fog bank using a cutlass ! We asked for sensible and real excess ‘consequential costs’ we incurred of around $3K. So far HD have refunded $700.
*** CONCLUSION *** If you value ‘Sanity’ and ‘Quality of Time’ as your currency over $,
– BUY CUSTOM, Find someone smaller, in your area, with verified reviews. Who makes locally and doesn’t transport vast distances, handling many times.
AMERICAN WOODMARK and THE HOME DEPOT – Expect to ‘DO Less’
‘Spend MUCH MORE’

American Woodmark cabinets are garbage, including everything from materials to quality control. 2023 saw us endure a nine-month ordeal to get the kitchen cabinets we paid for, though in the end, not the originally selected design. The most critical problem was that approximately 50% of the doors on our upper cabinets came warped. The doors were bowed up to 1/8” in the center. When you have this complete lack of quality control on a corner cabinet, you get a very noticeable hour-glass shadow. The same is true for the end cabinets, you see an arc shaped shadow between the door and the cabinet. Home Depot design staff throughout the process was helpful, and they immediately ordered replacement doors. Then the new doors came… and they also were warped. So, Home Depot order another set. At this I point began bringing the doors, still boxed/sealed, down to the store so Home Depot staff could observe that the doors were coming straight from the factory warped. This went on until we finally gave up after four sets of replacement doors. According to Home Depot staff, American Woodmark insisted the replacement doors were being inspected prior to shipment, an obvious lie. At the end the American Woodmark Rep allegedly told Home Depot staff that is just the way it is, and warped doors are within the design tolerances. At his point Home Depot paid for replacement doors for all of our upper cabinets, of a different design (but same finish), as it was clear that American Woodmark was incapable of manufacturing doors that were flat, and that they would not stand behind their products.

Secondary to the ninth month ordeal described above, was the quality control/shoddy assembly of the lower cabinets (which were of a different design/finish from the upper). I had to completely remount several of the drawer faces. The hardware as designed/used allows for slight adjustments to counter expected settling during transit. In our case, the assembly was so sloppy, and so far out of plum that I had to remove the faces and the hardware. Then remount everything with the brackets shifted up and in new holes. We used American Woodmark back in 2016, and everything was fine. Prior to this current house/kitchen I saw that many reviews were now very critical, but I foolishly ignored them. Stay away from this company- they are garbage and you will regret it. I can’t imagine how mush worse this would have been if we had a contractor doing the install… as we would have been paying extra labor for everything.

And again, Home Depot staff was very helpful through the ordeal, and always had our back. Especially since they repeatedly saw how shoddy the product was each time we unboxed a new set of doors, hoping that they would be flat.

I would give that a big NAY!!!!!
I special ordered these cabinets from Home Depot for my new construction. I was told that they could take up to six months for the order to be fulfilled. They ended up coming in four months. Because of covid, our house was taking a long time to build because nobody wants to work anymore and we couldn't find help. My husband and sons had to work on getting the project done. The cabinets have been sitting in the same spot in our garage since they were delivered.
We are finally at the point of installing them. Most were in good shape but two of them were not even properly put together. The beads of glue were in the grooves but the side panels were never pushed into the grooves. They were left unattached and packaged for delivery sp the cabinet was falling apart in the box. The double wall oven cabinet was only big enough for a single wall oven.We called our salesman from Home Depot and he argued with us about the opening even though we gave him the dimensions of the wall oven upon ordering. He then said that they don't offer custom cutting and that they are stock cabinets. So why did we order custome cabinets at twice the price? We had to have the cabinet modified by a woodworker and order smaller top doors. Because the date of the invoice is over 90 days (it took 120+ days to get them), they will not honor replacing the defective cabinets. So I have to say that my complaint is against both the manufacturer and the vendor. I paid almost seventeen thousand dollars for these "custom" kitchen cabinets and I have had nothing but a headache with them. Spend a bit more and get a better brand and better yet, get them somewhere other than a box store like Home Depot. Lesson learned.

I saved for years to get my kitchen rehab, so in 2017, I went to Home Depot and was sold American Woodcraft. There was a promo that included real wood boxes so I thought that this was a great buy. I live alone and am very gentle with my cabinets. Unfortunately, starting in year 3, they are splitting so all seems can be seen, chipping, screws are falling out and even the center pieces on some of the doors are falling making them uneven. I've left many messages at the 800 number that HD gave me and nothing! So my thoughts on American Woodcraft, they looked pretty for awhile but I would not recommend them to anyone.

After many tries to have drawer fronts and a door replaced because of poor workmanship, chipped paint and sandpaper feeling edges and a broken drawer, the rep came to my house in person. The problem, in her opinion, is a matter of misplaced expectations. Mainly, it is a matter of touch-up paint. Any changing of hardware or other carpentry is at the buyers expense. I had one drawer fixed and it cost me $40. The vanity cost $2700 and my expectations did not include having to pay more to have it look brand new. The rep also said it was home depots fault for not educating customers in their expectations. I told her I would do that job here.

Ordered Waypoint bathroom vanity from Good Value Center in Texas. Waypoint cabinets are supposedly the top of the line brand of Woodmark cabinets. Took 10 weeks to arrive. Poor Waypoint craftsmanship from dovetail joints not glued properly (cabinet not square), crooked drawers, uneven and non-adjustable spacing between doors, three broken or missing rail clips. Ordered same cabinet a few years back and it was perfect. None of this was Good Value Center' fault. However, representatives (including owner, Michael Carson) were extremely unresponsive. I did get the rails replaced, but Good Value Center did nothing to solve the myriad of other problems. I sent plenty of photos to document the issues with my bath vanity. I got the same vanity a few years back and it was perfect. Contacted Waypoint's Partnership Team, but they will not do anything because of their contractual relationship with retailer.

Received damaged product and no warranty assistance from Home Depot

I purchased LUXURY PACKAGE cabinets from Lowes made by American Woodmark, advertised at the store and at Allen Roth's website as made from hard and durable plywood box and shelving construction. Lies, its made from a material made with MDF or compressed cardboard, sold as Plywood. Anyone with the same issue tha purchased LUXURY PACKAGE cabinets please contact me for info about an ongoing class action. This email address is being protected from spambots. You need JavaScript enabled to view it.

Looks like the jury is in...these cabinets are total garbage. Spend the extra 2k and get something that you won't regret every time you go in the kitchen.

I wish I had not purchased Duraform. We were sold on it because of its supposed durability. We’ve had our cabinets for just a few months and there’s already noticeable wear and tear on the edges of the cabinets. You can’t fix it like you can with painted cabinets. I’m constantly afraid someone or our dog will scratch it and it’s going to de-lam and there’s nothing I can do to fix it.

Very disappointed. One cabinet arrived damaged but that is not the reason for my disappointment. The cabinets are made from the cheapest particle board ever. The damaged cabinet just illustrated how terrible the materials used. It did not just chip or scratch this crap splits from top to bottom. It has not strength for any side forces. Sadly the shelves are made out of the same crap. Why am I so upset? We specifically asked about the construction ad materials used for the boxes. We were assured it was Plywood and solid wood. After custom ordering, waiting over 3 months we discover they are nothing but cheap contractors grade cabinets that we paid $25,000 for. OUCH!

Worst company ever. Don’t buy their stupid cabinets that take so damn long to get to you.

I wish I had seen these reviews before we ordered our cabinets. We have paid over $20000 after being told it was the same quality as Kraftmaid. Believe me when I say, it is not. Every box I have opened has had some type of damage to the cabinet. It is not from shipping but poor craftsmanship. Cracked wood, bubbled paint, missing paint, doors that are terribly misaligned and not shutting completely. I am waiting to here from the cabinet representative who is supposed to come out to look at the damage. I don't even want replacements at this point. I just want my money back. I was told by the HomeDept manager, we don't take back special orders, you have to deal with it. Wow. I'm disgusted with it all right now.

From customer service to product itself, it has been, and STILL IS A TOTAL DISASTER!!!

Please do not buy these cabinets. Poor quality. I wish I had paid more and gotten better cabinets for my kitchen. Finish very poor, doors warped. Hinges coming loose and have to wood puddy screw holes and try to tighten up screws. I've done more to these cabinets in less than a year than I did on my Hass cabinets that are 25 yrs old in our old house. Please do not buy these.

I bought my American Woodmark cabinets in early 2020. I had purched them for a kitchen at a previous house in early 2000’s. Those cabinets were good, and I iAd no issues. This purchase was based on that good prior experience and I did not check the internet for reviews - my mistake.

Two tone uppers and lowers in shaker style were purchased for kitchen and bathroom. Painted uppers, stained lowers. The problems with quality started immediately. Units arrived damaged, doors hung wrong, drawers that would not close because they were overhanging the drawer below it, and predrilled holes where there should have been none. I took photos of defects and sent them to store where ordered and replacements tricked in. Problem is replacements were no better or worse than problem units. It’s as if they have NO quality control.

After much time and negotiations, I was able to get monetary compensation from the HD store. They explained the $ refunded was the max at store level, but I should contact manufacturer - American Woodmark for more. After contacting manufacturer and sending photos of all the problems with paint and stain that still exist, after several months, they send me back to store where cabinetry was ordered.

They all just pass the buck. Please do not order these products. Save yourself grief and aggravation. There has got to be decent companies out there that care about producing a good product.

Signed,
Fed Up

We have had 4 sets of new cabinets in our life time and these are the worst. The materials are Ok. The finish is Ok except for the bad spots. The workmanship and inspection are not poor but, very poor. Now I am finding the hinges are opening too wide letting the doors near the corner cabinets hit the other doors. Extremely unhappy

Kitchen cabinets are NOT DURABLE. My husband and I live alone, and the cabinets are falling apart after just two years. Four hinges have broken, two on regular cabinets, and two on lazy Susan double doors. We had old ugly cabinets for 25 years without any breakage, and since we replaced them two years ago, we have had someone out to repair the new American Woodmark ones five times. Do not, and I repeat, do not purchase these cabinets just because they look new and shiny. They are super sub par workmanship.

NEVER BUY FROM THIS COMPANY. I ordered my cabinets from Lowe's because I was told they were good quality and a good name brand to work with. LIES. The day my cabinets were delivered, I watched them carry each box with no issues. I checked over the boxes and ZERO of the boxes indicated any damage.

Once my kitchen was demoed and my contractors were ready to install them, they took them out of the boxes and found that almost every cabinet had either an installing error from the manufacturer or were damaged again from the manufacturer. Multiple doors were screwed on crooked, the wood was split or just cracked in half down spins of the cabinets. Which resulted in me paying my contractors hours of extra time just to fix mistakes that should have never even been an issue in the first place. My contractor was SOOO unhappy with the quality of cabinets I received that he told Lowes that something needed to be compensated for. Woodmark will not sent a representative out to your home unless a Lowe's representative is present. After weeks of waiting, we get representatives from both to come to our home, my contractor and myself show each cabinet that was damaged, where it was at, etc. WASTE OF TIME. After the home visit I STILL had to compile a detailed list and send pictures to this same representative after the home visit anyways. Weeks have since gone on and we are still going back and forth with the American Woodmark representative. They do not answer emails unless you threaten them with the Better Business Bureau. I still have no idea if I will even get any type of refund from this AWFUL company.

SAVE YOUR MONEY AND DO NOT BUY.

I'm really disappointed in these cabinets. Many of the pieces were put together with hotglue instead of wood glue, and they literally came apart during installation. I found myself having to reconnect pieces, clamp them, wait for the REAL glue to harden, and then continue with my installation. The joints between pieces (like the verical and horizontal components of the facing) separated enough to be super visible. I filled them with the stuff that came with the cabinets and painted ofer it with the Ridiculaously expensive ($60.00/quart) matching paint that I fortunately bought, but that's just half-assed.

Definitely never using this company again.

The purchase of Woodmark kitchen cabinets has been one of the worst decisions of my life. The cabinets arrived with doors and drawers that would not open and close properly. Cabinets were built with shelves that were approximately one-half the depth of the cabinet interiors. The net result being that only one-half the cabinet interior space was useful. In addition, the assembly quality of the cabinets was very poor with stripped hinge screws and misaligned doors, The Woodmark response to these problems was shocking, undoubtably the worst customer service experience imaginable with no concern whatever for the customer. The Woodmark representatives were rude and combative and refused to resolve the above problems. I had to hire a local craftsman to fix the problems that were fixable. The remaining problems have remained a source of irritation every time that I walk into my kitchen. In addition, I have discovered that the materials used in the cabinet construction are of poor quality. In particular, cabinet hinges and drawer slides break frequently and have to be replaced. In summary, doing business with Woodmark has proven to be enormously disappointing and frustrating.

We ordered our Woodmark cabinets from Home Depot. My husband was installing them and found many imperfections. One cabinet has a wormhole in it, they are supposed to be soft close, some are, some aren't. Many of the draws are crooked. I was very upset that Woodmark doesn't offer a top mount wastebasket cabinet. All the other brands at Home Depot offer one, but not Woodmark. My husband ordered the cabinets before I realized I couldn't get the top mount wastebasket cabinet I wanted. I would have ordered another brand had I realized that. I would not recommend them.

We had a new kitchen installed August of 2020. This was our first full kitchen remodel after 25 plus years. We had builder cabinets that were installed when the house was built in 1989. The new cabinets we selected were made by American Woodmark. The style of Cabinet was Savannah and the color was Maple Auburn Glaze. We purchased these through Home Depot in Neshamamy, Bucks County, Pa. The designer was P.J. was she was excellent. She guided us through the whole process and provided quality suggestions and service. We purchased cabinets, counter top, back splash there as well. We upgraded to all plywood cabinet construction and this was well worth it. The cost of the cabinets was moderate and we used are own installer. The cabinets came on time ( about 3-4 weeks as promised) and were well wrapped. There was a cabinet missing and this was noted on the delivery slip. We also received a call prior telling us this and we used their tracking system where this was noted as well. The cabinet did not pass their quality inspection. That missing cabinet came a week later and was in good shape. There were a few other minor issues with shade of stain on a drawer front and one cabinet door. We called and both were replaced without any questions within ten days. The customer service at American Woodmark was excellent. The cabinet quality appears good (time will be the true test) and we are happy with the style and color. Overall positive experience.

I purchased American Woodmark kitchen cabinet 3years ago from Home Depot. The cabinets arrived on time and in very good condition. Three years later all my cabinets have changed colors. The Linen white on top and Stone grey on the bottom were discolored. I sampled several different cleaners on small areas of the doors but I couldn't get the colors back. All the Linen cabinets were a shade of tan and the Stone cabinets turned to a dirty gray. Even the base of the cabinets were discolored. American Woodmark replaced all my cabinet doors and sent paint for the base. American Woodmark said the color should not change, but it did. I don't know if this will happen again in another three years.

I have purchased new cabinets from several other manufacturers for previous homes. Using Woodmark seemed the best choice for a small budget project for cabinets for a remodeled mfg house. But, even after installation by a very qualified cabinet installer who grew up in a cabinet shop, these cabinets do not self close properly each time, the drawers became very problematic in that the spacing both vertically and horizontally was uneven... and got worse the more I used the drawers. A factory rep' spent 1.5 hours working on them to blame the installer. The installer spent an hour or more on 2 drawers to re-adjust and reinstall the glides because they were installed at factory without being plumb. The paint is a thin coat that is showing wear in less than a year.
I feel cheated and who knows what they will look like functionally by the time I get them completely paid off!! So disgusted.
Perhaps quality construction at various factory locations also varies! Do look for other options or pay more for a quality product.

Spent nearly 9000 for our cabinets a year ago and had used them in the past. The new cabinets are cheap mass produced junk. The drawer runners are a mix of metal and plastic and rarely pull back and lock. The drawer box itself is stapled together with a plastic L bracket attaching face to box. Save the money and but off the shelf, I think they are likely a better choice. VERY DISAPPOINTED WITH THE QUALITY!

DO NOT BUY FROM AMERICAN WOODMARK they are extremely unprofessional....will deliver damaged products ..... give false promises..... steal your money ...and be prepared to go 4-6 months without a kitchen!

A review from a military mom who is now no longer able to breastfeed due to this neglectful company. Situation has continued to go unresolved and been ongoing for almost 5 months now.


My husband and I ordered custom cabinets from Lowe’s in Colorado back in October from a company called American woodmark. We were going to wait until after the holidays but they had a special going on and guaranteed that if we purchased by that week they would be delivered before the holidays. My husband was laid off for the winter season so we decided to jump out the window and go for it so he could install them during his time off. My family was coming from Wisconsin for Christmas and decided to drive out earlier to help with our cabinet install. The cabinets arrived by thanksgiving. We were excited knowing we had plenty of time to install before Christmas. The first cabinet we opened was backwards. The second cabinet we opened had a hole punched through the back. The third cabinet was warped. We knew this didn’t seem right that 3/3 cabinets so far were damaged. We talked to our Lowe’s rep who personally came to our house to see the damage. He ordered new cabinets of the damages we had seen so far and encouraged us to upwrap the rest of them. As we found more and more damaged cabinets we kept reporting to him. We were originally told that any damaged cabinets would be replaced within 10 days per the policy. This was not the case. We received one cabinet a month later and we were told more would not be arriving until 6 weeks after that (2.5 months after original damage report). It was then revealed that the replacement cabinet we received thus far was also damaged and even more than the first time around. In the meantime we tried seeing if we could install some of the cabinets that weren’t damaged so we could get enough put together to get our countertop measurement. Turned out there were only 3 Undamaged cabinets in our whole order! We stopped reordering damaged cabinets per the reps request because we were advised to speak to the managers and corporate first as this was clearly a very large issue. We went through all the cabinets and provided them with a picture diagram damage sheet of all the damages of the cabinets that we reordered as well as the cabinets that we hadn’t ordered for replacement yet. Some cabinets were scratched others had nails punctured through some even had blood on the inside! We contacted several individuals including corporate multiple times. We kept being told someone would contact us back and no one would. We had to keep calling and fight for over 3 weeks for someone to finally take us seriously. At this point we have been without a kitchen for over 2 months and due to not being able to cook and provide myself with proper nutrition I have no longer been able to breastfeed my 7 month old. My supply went down and unless I spend ridiculous amounts of money eating out every night I am struggling to breastfeed my baby and we haven’t been able to make our own baby food. I feel robbed of the motherhood experience I wanted for me and my child. Don’t even get me started with the struggle of having to wash dishes and try to sanitize bottles in a bath tub due to not having a kitchen sink anymore now. This company had the NERVE to offer 10%. 10% !!!!!! A total of 10% off for damaged cabinets ignoring the fact that they haven’t replaced the damaged cabinets yet.....ignoring the fact that their policy is 10 days for replacements and we’ve gone over 2 months without an official end date in sight...... ignored the fact that they shipped cabinets with blood in them and nails poking through and holes punctured and some that weren’t sprayed with color thouroughly....... only 10% for not being able to breastfeed my first and only baby anymore or the fact that we had to spend ridiculous amounts of money to eat and buy baby food because we can’t cook and prepare food at home anymore........ ignored the fact that even if they were to replace our entire order with all new cabinets we will have gone 4-6 months without a kitchen..... ignored the fact that once we do get replacement cabinets (IF we even do) that my husband no longer has the time off to install them himself anymore..... and ignored the fact that our Christmas was ruined and our families wasted their money coming all the way to Colorado from Wisconsin !!!!! They had the NERVE to only offer 10% and then added that they would waive the 300$ shipping fee which we didn’t even have the responsibility to pay for in the first place! I’m beside myself with anger right now. They think their offer is fair even though they’ve ignored that there are several more damaged cabinets that haven’t been re ordered or replaced yet and that we will have to continue going kitchenless for several MORE months. And it hurts me everyday I have to look at my baby feeling like I failed him because circumstances resulted in me no longer being able to breastfeed him and make our own home made baby food. It kills me to feel I failed him as a mom and I was robbed of that experience and bond with him. Their offer and idea of a solution was a huge slap in the face. They haven’t even began to order and replace all the cabinets that need to be fixed and by the time they do we will have gone without a kitchen for a total of upwards of 4-6 months without a kitchen. Their solution doesn’t even begin to cover the stress and pain we’ve gone through.... not to mention one of the replacement cabinets we have received so far was also damaged so we can’t even trust their integrity that the rest will be in good shape when they do arrive! The whole experience has hurt our family in more ways than I can even begin to describe. As a service member in the military and a mother of a 7 month old this has been the most stressful and frustrating experience I’ve ever endured.
We eventually negotiated a fair price if we agreed to accept the damaged cabinets as is. Then when we tried to get our reimbursement credit we were shorted by hundreds of dollars. It is now March 22 and we ordered back in October. They will not return my calls or emails and Lowe’s has informed us that American woodmark will not give us the remainder of our money because they feel they have been “generous enough”. We had an agreement! You can make a deal with them and decide a month later to change the price and short us and steal our money because you didn’t feel like you had to honor your agreement anymore and you’re too chicken shit to even call us back! I am about to loose my shit! They made a deal and after over a month of waiting for our reimbursement they shorted us and don’t care at all they they went against their agreement. I warn everyone DO NOT BUY FROM AMERICAN WOODMARK they will deliver shitty products ..... give false promises..... steal your money ...and if you order from them be prepared to go 4-6 months without a kitchen!

Worse experience in cabinets orders ever. My fourth house! I usually order kitchens from Lowes, but made a bad choice and tried Home Depot! I will never order from Home Depot again!! Horrible customer service!! No one keeps a job there evidently.
No manager on duty!

Cabinets are poor quality, crooked drawers, uneven stain!
The quality of cabinets are so bad I am wondering if any person does quality control?
They said to me, "open all boxes and let us know if there are problems. I started opening and every cabinet had stain and other issues.
I have been trying for over a week to get these picked up and give my money back! Crooked drawers, stain is uneven, bare wood showing, smears of stain. I paid $10,000 for this?
The order arrived Monday Nov. 18th. I started opening the boxes and realized the quality was so bad I could not put them in my kitchen.

We just redid our entire kitchen with American Woodmark Cabinets. On the whole, they look nice, HOWEVER the cabinets at Home Depot had the drawer fronts attached to the drawer with 2 screws...our cabinets came with the drawer fronts attached by cheap metal brackets on the side of each drawer covered by a beige plastic clip. I hate it! It makes it look so cheap! It's not what was represented at our home Depot at all. With 44 drawers in the kitchen, we also wanted them to line up, but instead it looked like a zigzag. We called the company, but they offered no help, so my husband had to unscrew 16 screws per bracket and re-align them so that they would look level. So much time spent!! Finally the company rep came along with our Home Depot Salesperson, he told us that the plastic covered clip was an upgrade! Really? Plastic versus wood is an upgrade? He then offered us $150 to apologize for not letting us know that those zig zag drawers could be fixed by small adjustable rollers on the bottom of each drawer....I had called the company and they would not tell me that! There was no information in any of the boxes we unwrapped, and it took hours and hours to fix. Great help, guys. Over all, the cabinets look nice, but every time I see the plastic clips I grind my teeth. It shouts "CHEAP" He countered with "Even KraftMaid has these plastic clips, and it's an upgrade." Final thought, don't do business with American Woodmark. I'm still so disappointed with my new $14,000 cabinets.

I purchased two American Woodmark base cabinets, a 36" sink base and a 24" drawer cabinet, including upgrades, for the bath vanity for a bath remodel. Through Home Depot.

On the American Woodmark site, they advertise 7-10 day shipping. My order took twice as long as their slowest delivery time, three times the fastest. From order date to first pickup availability at Home Depot was 24 days, pushing a month.

The cabinets arrived not as specified: they were not 3/4 plywood, and they were not full plywood. I did not get what I ordered. Now I get another 30 days without a bath, nor a kitchen (my granite installers are very affordable but charge for a second installation, if I have to split the bath install from the kitchen install.)

The cabinets arrived with construction defects.

The 36" sink base, one entire corner, was not glued together. Had I picked it up by that corner when unpacking, it would have fallen apart. The cabinet also displayed defects in corner biscuit application. Triangular housing biscuits were installed with one one of the sides only very partially inserted in its opposing receiver slot.

On the 24" drawer cabinet, the same defect in construction was exhibited. The triangular housing biscuits didn't even reach the opposing side of the corner and was completely out of its slot. The middle drawer facing was wrongly assembled off the drawer box. It leans out from the face. (It is not a slide adjustment.)

Some part of the error, the order errors, the failed upgrades, may belong to Home Depot. But not sure how much. The first week of attempting to resolve, well, was full of deflection, getting passed around from the store unit to customer service then back to the store unit. Half a dozen emails not responded to. Three store visits with no news or responsible parties not in.



The primary upgrade, to full 3/4" plywood,

I contracted for a custom remodel with a builder who used Home Depot and replaced their logo with his...due to half of these cabinets being damaged, he had to have the Woodmark Rep, the Home Depot designer and her Supervisor come to my house. Imagine my shock and then learning that being he ordered these horrible cabinets with my MONEY in his name, I am not eligible for the warrenty. I have no idea what I actually own because Home Depot will not provide me with all my invoices which would show cost. My builder REFUSES TO PROVIDE THIS INFORMATION.... SO HE CAN CLAIM I BOUGHT ANYGHING BECAUSE I HAVE NO PROOF...HOME DEPOT PROMISED A CREDIT DUE TO ALL THE PROBLEMS AND BECAUSE ORDER IS IN HIS NAME, I DONT KNOW IF THEY PROVIDED THIS CREDIT OR JUST GAVE IT TO THE DISHONEST BUILDER I HIRED....HOME DEPORT SALESPERSON WORKS FOR BUILDER EVEN THOUGH SHE IS PAID BY HOME DEPOT....REPORTED TO HOME DEPOT CORPORATE... IF I HAD CONTROL OVER MY SALE, I WOULD HAVE SENT ALL THIS GARBAGE BACK FOR FULL REFUND....DONT BUY THIS GARBAGE, IT IS WORTH SPENDING A FEW MORE DOLLARS FOR QUALITY...THESE CABINETS WILL NOT LAST...SO DISAPPOINTED....

I read a lot of bad reviews about Amerian Woodmar, which is rather surprising, as I have had no proplems. In 2008 I redid my kitchen with American Woodmark Cabinets. Cabinets arrived in acceptable time frame with no damage. When I installed them the faces lined up perfecty with no lippage. Color is consistent and we have not had any proplems with drawers or slides in 11 years. In Novemeber of 2018 we decided to put a center island in the kitchen and redo the bathroom cabinets in all three of our bathrooms. We were still able to get the same style and color. Kitchen island color matches perfectly. The only thing I wish I would have done differently in 2008 would have been to use the full face cabinets in the kitchen. I did use them in the bathrooms and the center island. I used the Newport style, cathedral, maple spice, and got the optional thick plywood sides on all exposed cabinets. I will add, they do not offer the options of Kraftmaid but they worked out well for us and at a very reasonable price.

Without a doubt the worst “CUSTOM” vanity ever built! Cheap quality, horrid customer service....I hate walking I to my bathroom and seeing this monstrosity

Woodmark, as a company SUCKS! I purchased my Kitchen through Home Depot 3 years ago. I do love my my kitchen and wanted another cabinet. A stand alone cart cabinet to match my kitchen. I called home Depot...Unfortunately, The style I bought is no longer available as well as the color I bought. So by the recommendation of Home Depot I contacted Woodmark. I called and I was informed they will not make me a cabinet to match! They have the style and could make a warranty cabinet in the color I want but WILL NOT make me a new piece. They recommended i go back to HD and look for something that might match! My problem is not with Home Depot!
I DO NOT RECOMMEND WOODMARK!

I purchased a 12-14 units of cabinetry with plywood construction and laminate finish, in summer 2013, through Home Depot. There was no problem with the delivery. Everything I ordered arrived with no damage. The cabinets looked well when installed. After four years, I began to see minor telltale signs of delamination in the corners of some doors. Now, at five years, I can see (and feel) that the laminated finish has completely pulled away from the door facing. (I can press it with my finger and feel a void over the entire door.) These cabinets have not had hard usage, and have been cleaned carefully with mild cleaners.
The cabinets exhibiting the most delamination are above and to the side of the stove. However, with a pot of boiling water on the stove, when I put my hand on the closest part of the cabinet, I feel almost no warmth. I have never wanted to test the self-cleaning feature of my oven for fear the high heat would affect the lower cabinets on either side, and I'm now glad I have never put this to the test!
Although I say that 'you get what you pay for', I supposed I'd like to think that the lamination would be more sturdy for at least 10 years.
Also, my cabinets are light color, and I would not recommend this for a busy household with children. The finger marks and grime do not easily come off. I don't typically use harsh cleaners such as Fantastic, but even when I tried it, it still took a bit of rubbing.
They are definitely affordable ... but in my experience with most things, there is a real tradeoff in quality.

My cabinets arrived two days ago. 17 boxes, 100% bad. I purchased Reading in painted linen. They painted over saw marks, pits, dirt, etc. Scuff marks everywhere, chips, dents on every door, misaligned doors and draws. Lower cabinets hinged on wrong sides, all shelves chipped and damaged... It's a nightmare, my kitchen will never get done at this rate. I waited weeks for these and now I have to play games with reps and wiating for replacements, which according to other reviews here will also be damaged. Do not buy these cabinets - you will regret it. This is not shipping damages - it's poor workmanship, they should be embarrased to even send these out, people don't spend thousands of dollars on garbage like this.

STAY AWAY FROM HOME DEPOT AND WOODMARK. 14 Cabinets out of an order of 19 cabinets were damaged. Only 3 were damaged from shipping. The rest were extremely, extremely poor workmanship. No, lie it looked like they were built by a bunch of mentally challenged individual and I regret saying that because it's an insult to mentally challenged people. Cabinets were delivered on 12/20/17. I took the following 10 days off, so I could install them. Now not only can I not install them, we were left without a kitchen during Christmas and New years. Also, I lost all this time off and would need to take more time off when they get replaced in order to complete this. We contacted Home Depot and Woodmark. They tell us because of how bad they messed up, there is no way they can expedite them and it will be 3 to 5 weeks for replacements but they have to have rep come out and look at the cabinets first. Then they assigned it to a rep that was on vacation. so several days go by, we have to contact them again. Mind you I do not have a kitchen as it was torn down in preparation for the new cabinets. Finally they re-assign to someone else. And this person states they are going to send replacement parts and I would be responsible for taking the damaged cabinets apart and then putting them back together with the new parts. Completely ridiculous. I have asked on multiple occasions what Home Depot and Woodmark are going to do to make it right. As my family of five have had no kitchen and it has cost us even more money and aggravation because of their incompetence. I asked for them to send someone out and install them as I shouldn't be made to lose time off that I had dedicated for Family events, in order to install these because of their mess up. WoodMark has ignored all my requests for making the situation right for the customer. They just say "Sorry for the inconvenience". very insulting. Home Depot refuses to discuss any compensation until the new cabinets are in and installed and the project is done. So in other words, they want to guarantee that they dont have to send someone out to install them and even if they dont satisfy me, I will be stuck with the cabinets because once they are all installed, I would then need to uninstall them to return them. Real nice. So not only did they create a huge issue for me. Inconvenience me, Cause monetary, emotional stress and a huge inconvenience, now Home Depot is basically doing everything on their terms and they dont care that a customer is left hanging on, without a kitchen and with no path to any resolution. They just want to make sure they cover their own behinds by making sure I have very little recourse if they dont do what is needed to make this right. Home Depot is being very insulting, inconsiderate and self serving. All they care about is their bottom line and minimizing their liability, rather than trying to make it right for the customer. Very poor indeed. Lowes has my business from now on.

The Home Depot sales consultant was great to work with. The positive experience ended there. Excitement when the cabinets arrived turned to horror when my installers stopped what they were doing and showed me the problems with the finish on almost all of the upper cabinets. There were so many to be replaced that Woodmark and Home Depot both sent someone out to verify the problem. They both agreed it was unacceptable and approved the replacements. They arrived today. Installers put one up and stopped. Finish still looks like a single coat of primer...it is still rough...and they aren't even the same color as the lonely good Linen painted one on the wall. I'm now three weeks behind looking at another three week delay as a minimum. There is apparently no quality control at the Cumberland, MD factory

We ordered cabinets from American Woodmark in the Ashland style with linen paint. The estimated time between ordering and delivery was less than 2 weeks. The first delivery arrived 40% damaged with a combination of factory defects and damage during shipping. These pieces were replaced and the 2nd delivery arrived with the same 40% defect rate. At this point, the delivery team mistakenly took the non-damaged doors with the cabinet frames after they were instructed to leave them. After this second round of damage, a regional account manager stopped by and offered to have the next delivery inspected at the factory and shipped to us in "bomb-proof packaging". The 3rd delivery arrived with a 60% defect rate. "Bomb-proof packaging" consisted of a single piece of bubble wrap around the cabinet bases and nothing protecting the upper and lower corners. The missing doors were found and left on our porch - leaning against an iron railing in the rain. The subsequent inspection of these doors showed significant damage to the product. We canceled our entire order with American Woodmark and will be going with another cabinet maker.

After reading the reviews i was hesitant to go ahead with my purchase. However, Im glad I did. Obviously I cant speak for the experiences of others on the site, but when my cabinets first arrived - exactly on-time and with a good delivery experience - there was damages to 2 cabinets. Yes, it was disappointing, but i called AW and they agreed to send replacements without issue or debate. the replacements also arrived exactly as promised. After installation, i think the cabinets look great and have had no issues with functionality. it has only been two months, but we are pleased. the price was fair as well.

We purchased new cabinets at Home Depot, we were treated well and the design expert did an excellent job fitting the new cabinets into an existing foot print. The installation went well and now that I have had time to sit back and admire the results we are less than pleased. We have the Shorebrook series, all plywood and painted finish. A large majority of the joints on the doors are visible and the coverage of the paint in general is very disappointing. I usually read customer reviews on products so this one is on me for not doing so. I suggest to all reading this to consider alternative manufacturers for your new or renewed kitchens. Good Luck... READ THE REVIEWS...

Spent over $10k for a small kitchen, and we are really surprisingly disappointed by the quality of the material, construction, and manufacture and are really kicking ourselves now about not checking out what were buying more thoroughly. For example, the very thin (1/8" at most) shelves for pullout drawers with cheap wood veneer does not appear that it will support the weight of more than a single pot or pan--rendering them useless for most of our storage needs. The parts of the frame and door that are "real" wood are often dented, sanded strangely, and, in at least one case, split (not in transit). There are staple dents in all the interior doors. The paint job was poorly executed--e.g. many of the tops of drawers or doors are not thoroughly covered and one of the cabinets that will have an exposed side is completely rough. I was steered away from a less expensive brand by the Home Depot designer, but that one was fully built out in the store and was much sturdier than what we got. Sheesh. Don't let anyone tell you it's better than IKEA.

We bought American Woodmark cabinets at Home Depot 11 years ago for a kitchen expansion and I installed them myself. I am no carpenter, but an experienced do-it-yourselfer. The cabinets had one minor issue that I repaired myself in order to keep the project on track. We recently decide to upgrade the existing kitchen to match our expansion and bought the same cabinets with solid wood natural maple doors. I have been extremely pleased with the quality, workmanship and service, but most importantly the durability and I have 11 years of use to prove it. The only major problem is the soft close drawers. It is a faulty design that keeps coming apart and this is why I rated the custom options lower. I had to modify them myself before the granite covered them up and will keep my fingers crossed that my mod works. People on this site are quite critical so I thought you should hear from me.

I worked with Home Depot to order some cabinets from American Woodmark for a small kitchen remodel of my mother-in-law's cabin. We were told that if the cabinets were shipped to the store that there would be no extra charge but if we had them shipped to a home address it would be an additional $250. We asked if the cabinets could be drop shipped to a Home Depot closer to the cabin as we live a fair distance from the cabin and were working with the Home Depot in our area. That would make it much easier for us to get them up to the cabin and I really did not see any difference in whether the cabinets were shipped to one Home Depot or the other.

The individual at Home Depot that we were working with was good enough to call American Wookmark and ask if it was possible to do what we were requesting without being charged the $250 additional fee. They were told that yes, it was possible but that they would need to get permission from the other Home Depot that would be receiving the order. Another call was made to the management of the other Home Depot and they graciously accepted to work with us and receive the order.

Three days later I received a call from Home Depot saying that American Woodmark would not do as we requested without charging the additional $250. Wanting to understand the reasoning behind the change my wife called American Woodmark and was told that it must be Home Depot that changed their stance and that she would call and find out. When she finally called my wife back she indicated that it wasn't Home Depot that had changed their stance but was actually American Woodmark. She would not provide any explanation as to why that was the case and what difference it made by shipping to a different store rather than the one ordered from.

All in all a very disappointing experience. My only hope is that the cabinets are better than the customer service. I fear I may be disappointed again though.

We noticed a hairline fracture in the frame of a wall cabinet. I called Woodmark and was asked a few questions about the damage and identification numbers from the box. In a few minutes Tanya said that the new box would be shipped in a few days and nothing else was needed. I was pleasantly surprised and would recommend Woodmark to anyone looking for an affordable quality cabinet.

Here is a short list to start with. I am getting more details from the contractor. We would like to have a representative make a visit to figure out how to fix these fast, before the countertops are installed.

1. One cabinet was missing a shelf (B36 BUTT FH ) (a replacement has already been shipped)

2. we are missing about 50% of the shelf support brackets needed to support the shelves.

3. we found 2 doors where the screws for the hinges were completely stripped, so the hinges do not stay attached.

4. The wastebasket pull-out tray is off about 1/2" (BWBT21-2 FH) Notice in the photo below, taken from the top looking down the side of the drawer front, the drawer is closed at the bottom, but due to the crooked angle of attachment, it is not closed at the top.

Also just for the record, we would not mind a little smudge if everything else was right, but on top of all the rest of these quality problems, it only added insult to injury to have the brand new wastebaskets delivered with dirty smudges on them from handling with greasy gloves:


5. The tilt out tray on the sink base is also crooked (SB36 BUTT TO) The left hand side of the tilt-out tray is closed, the right side is still open part way, does not clse because of crooked mounting.


6. The glass front cabinets - the mullions are off of horizontal by about 3/8" (W3630 MFD BUTT)) You can see in the photo below the inner shelf is not parallel with the mullion. Either the shelf mounts are not straight,m or the door is not straight. The contractor reports the mullions are not square,


7. Two doors were damaged in shipping. A photo below shows one (W3612 X 24 DP BUTT) when the shipping box was removed.

The other cabinet shows a hairline crack in the front panel, does not show up in photos (W3012 BUTT)

So far, all the items highlighted in yellow below have shown defects, and the installation is not quite finished yet:

Quantity PartName Description Options / Modifications
5 ACM8
8FT Angle Crown Molding
1 B18
18" Base Cabinet, 1 Door, 1 Drawer Furniture Ends, CushionClose Glide

1 B18 WTCD PROMO 18" Base Cabinet, Wood Tiered Cutlery Divider Furniture Ends, CushionClose Glide

1 B36 1TD BUTT 36" Base Cabinet, 1 Top Drawer, 2 Butt Doors Plywood Veneered Side, CushionClose Glide, All Plywood Construction

2 B36 BUTT FH 36" Base Cabinet, No Drawer, 2 Full Height Butt Doors Plywood Veneered Side, All Plywood Construction, Reduced Depth = 18

1 BILLING ADJUSTMENT BILLING ADJUSTMENT
4 BTK8 Base Toekick
1 BWBT21-2 FH 21" Double Wastebasket Base Cabinet, 1 Full Height Doors Plywood Veneered Side, All Plywood Construction

2 DB30
30" Drawer Base Cabinet, 3 Drawers Furniture Ends, CushionClose Glide

1 DB30
30" Drawer Base Cabinet, 3 Drawers Plywood Veneered Side, CushionClose Glide, All Plywood Construction, Reduced Depth = 18

1 FP9634
96" x 34" Finished Paneling
1 SB36 BUTT TO 36" Sink/Range Base Cabinet, 2 Butt Doors, Plastic Tilt Out Tray Plywood Veneered Side, All Plywood Construction

1 TB9
9" Base Cabinet, No Drawer Furniture Ends

4 UF3
3" x 30" Universal Filler
1 UF392
3" x 92" Universal Filler
1 UT1824
18" x 24" X 84" Utility Cabinet Plywood Veneered Side, All Plywood Construction

4 VP-DROT18 18" Deep Roll Out Tray Plywood Veneered Side, CushionClose Glide, All Plywood Construction

1 VP-S1824 18" x 24" Single Shelf Plywood Veneered Side, All Plywood Construction

1 W1230
12" x 30" Wall Cabinet, 1 Door Furniture Ends

1 W1830
18" x 30" Wall Cabinet, 1 Door Furniture Ends

1 W2430 BUTT
24" x 30" Wall Cabinet, Butt Door Furniture Ends

1 W3012 BUTT 30" x 12" Wall Cabinet, 2 Butt Doors Plywood Veneered Side, All Plywood Construction

1 W3612 X 24 DP BUTT 36" x 12" x 24" Wall Cabinet, 2 butt doors Plywood Veneered Side, All Plywood Construction

2 W3630 MFD BUTT 36`` x 30`` Wall Cabinet, Mullion Frame Butt Doors Matching Interior, All Plywood Construction

1 WTCDK18
18" Wood Tiered Cutlery Divider Kit

All the defects are on top of the utility cabinet being delivered late, so that it is not yet completely installed. Based on the above issues, I am concerned about what we will find with all of the pieces involved with the utility cabinet.

If this was a car instead of a cabinet, New York State law would require you to take it back and refund my money under the Lemon Laws.

1/3 cabinets arrived and were broken. You can tell by the plastic corner and lots of glue that they are not built strong. Most doors were unleveled and to this day we still cant level them out, screws are stripped now. A few of them are falling apart after 2 years of usage.
We got the white ones and now you can see the seam line in all doors require us to touch up. They sent a touch up kit but that is like a lipstick on a pig.
I have XXX kitchen in one of my rentals and it looks great after 5 years.

I want my 8k back. IT WAS A WASTE of money. I will NEVER buy another kitchen at XXXX.