Review Detail

 
HomeCrest
Kitchen Cabinets
Overall rating 
 
6.5
Finish 
 
9.0
Durability 
 
7.0
Warranty 
 
5.0
Custom Options 
 
6.0
Price / Value 
 
5.0
Quality 
 
7.0

Homecrest white thermofoil

I purchased both Homecrest and Kraftmaid cabinets in 2003. I have some issues now with my Homecrest as two of my thermofoil doors split at the bottom wrap and the painted face and the crown molding white yellowed and can not be cleaned. This should not have happened. Thinking these were Kraftmaid I called their customer service and was very pleased with what they would do for me but we deduced these cabinets were not Kraftmaid. E-mailing Homecrest was worthless and calling them I was instructed that I had to find a dealer first. Expecting that was just to verify problem I was then surprised that the dealer representative would call and then visit my home to view. After a week I am still waiting for that call. This whole process is taking such a riduculous amount of time and I won't be surprised if I have to find another brand with similar doors and have to paint the trim myself. Homecrest customer service is terrible and I will not deal with them again. Kraftmaid seems to have a superior customer service.

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Written by egular
November 12, 2014
Why wouldn't you go to the dealer you purchased them from? I work for a dealer and Homecrest customer service has always gone above and beyond to rectify any problem we've had with any of their products. They've even gone so far as to send a sales rep out to the job site to personally replace doors that the homeowner was displeased with. Sounds like you're problem is a crummy dealer.
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