Review Detail

HomeCrest
Kitchen Cabinets
Homecrest white thermofoil
(Updated: February 19, 2016)
Overall rating 
 
6.5
Finish 
 
9.0
Durability 
 
7.0
Warranty 
 
5.0
Custom Options 
 
6.0
Price / Value 
 
5.0
Quality 
 
7.0
I purchased both Homecrest and Kraftmaid cabinets in 2003. I have some issues now with my Homecrest as two of my thermofoil doors split at the bottom wrap and the painted face and the crown molding white yellowed and can not be cleaned. This should not have happened. Thinking these were Kraftmaid I called their customer service and was very pleased with what they would do for me but we deduced these cabinets were not Kraftmaid. E-mailing Homecrest was worthless and calling them I was instructed that I had to find a dealer first. Expecting that was just to verify problem I was then surprised that the dealer representative would call and then visit my home to view. After a week I am still waiting for that call. This whole process is taking such a riduculous amount of time and I won't be surprised if I have to find another brand with similar doors and have to paint the trim myself. Homecrest customer service is terrible and I will not deal with them again. Kraftmaid seems to have a superior customer service.
GG
Was this review helpful to you? 12 4

Comments

1 results - showing 1 - 1
Ordering
Already have an account?
November 12, 2014
Why wouldn't you go to the dealer you purchased them from? I work for a dealer and Homecrest customer service has always gone above and beyond to rectify any problem we've had with any of their products. They've even gone so far as to send a sales rep out to the job site to personally replace doors that the homeowner was displeased with. Sounds like you're problem is a crummy dealer.
E
egular
1 results - showing 1 - 1
Results per page:

Poll

What is your favorite cabinet brand?

Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.

Poll

What is your favorite cabinet brand?

Kitchen Cabinet Information

KitchenCabinetsReviews.com is the best source online for kitchen cabinets reviews. We offer the consumer the ability to leave honest reviews. We have most major brands listed including Kraftmaid, Omega, Cardell, Mid Continent Cabinetry, Thomasville, Merrilat, Welborn, Marsh and many more. One thing is for certain, all of the brands listed on the site manufacture quality kitchen cabinets.

Are you interested in learning about cabinets? We have a learning center that describes different variations of wood that you can buy kitchen cabinets in. We also have a section on how to care for your kitchen cabinets.

We hope that you find the reviews helpful and that your kitchen project works out well.