We ordered our cabinets through a big box store and the ordering process was very simple and straightforward. The very next day I received a call from Kraftmaid with our delivery date (It was roughly 3 weeks out), and the customer service rep was very friendly and answered all of my questions. About one week prior to delivery, the delivering carrier called me with a four hour window on the very day that Kraftmaid originally scheduled for us. The driver for the delivering company was clearly very familiar with Kraftmaid's delivery procedures and advised that if there was any damage to the contents that I should call the retailer as soon as possible, and take photos of the damaged items along with the corresponding labels on the boxes. He also gave me a packing list against which we could check the order as we unboxed the cabinets. One door was slightly dented, and one of the cabinets had a door missing so I called the store and within an hour they confirmed that Kraftmaid would be sending replacements directly to my home. I was completely satisfied with the delivery process.
The cabinets themselves were all square, the hardware works flawlessly and the Dove White finish was completely perfect. The 1/2" plywood boxes we ordered appear to be well made and solid and are just beautiful. Install was very simple and all of the required fasteners were included (and then some).
All in all, I'm very satisfied with Kraftmaid.