Review Detail

 
Kraftmaid
Kitchen Cabinets
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

The Krap that is Kraftmaid

Purchased a kitchen of Kraftmaid Cabinets, which cost over $13,000 delivered. Cabinet doors were not sized properly. Cabinet doors next to each other could not be opened at the same time since they bumped into each other and one open door prevented a second one from opening without breaking the cabinet box. Cabinet hinges were of the lowest quality in the series, not adjustable, of course, for door sizes that were too large for the openings. There was NO customer service. The first response was that the rep would replace the problematic doors. When he learned that that ALL of the doors were incorrectly sized and that they were swelling and expanding, he renegged and was EXTREMELY rude about not warranting his issue. The only person with whom I was "allowed" communication was a Home Depot rep who was useless. After filing a formal complaint, I was relegated to some automatons in one of the Carolinas who were "partnering with their associates to help". They offered me $200 to repair the cabinets myself. Unbelievable! Now, two years later, the doors are still overlapping, Theyare scraped and crushed at the places in which two doors could not be opened at the same time. There are STILL no people in my location who can repair these doors. And I am stuck with "KRAP!" Do not purchase anything Kraftmaid. Please do not support this company that produces poor quality and does not care about its customers.

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Written by exnuyorker
March 26, 2017
If the doors are hitting that was either poor design or improper installation. That has nothing to do with Kraftmaid
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