Review Detail

 
Kraftmaid
Kitchen Cabinets
Overall rating 
 
2.5
Finish 
 
3.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
6.0
Price / Value 
 
3.0
Quality 
 
1.0

Horrible customer service and delivery

First shipment delivered with 6 broken cabinets, some manufacturing issues and some delivery issues. Replacement cabinets took 5 weeks. No apology, no sympathy, nothing! Just they'll get there when they get there.

Scheduling the second delivery took 7 phone calls---yes, 7, to the main number to the local number...no one would assist me until I finally got lucky and a live person answered the phone and I said I would be available any day any time---just trying to get the cabinets!

Rude, unapologetic, terrible delivery service, and manufacturing defects---NOT RECOMMENDED!

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