Review Detail

 
Schrock
Kitchen Cabinets
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Worst cabinet maker and customer service

We spent $15,000 on new kitchen cabinets through Shrock and from the first shipment, there have been nothing but problems. Warped frames and wood panes, mismatched stains, that took 3 tries and still don't match. The panty cabinet doors sag and don't line up even after hinge adjustment. Top cabinet doors were sent arched, when all were supposed to be square.Range hood came unglued and they have yet to rectify. The rep for Ct is horrible and won't call back. We also made the huge mistake of ordering Thomasville cabinets for bath and the stain crackled. This fight with them over replacements has been ongoing for over 3 years with no resolution. What good is the warranty if they don't stand by it? If you are considering this brand or anything under the Master Brand Umbella, look elsewhere. Too much money for poor, disappointing quality and customer service.

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