Review Detail

 
Diamond
Diamond Featured
Kitchen Cabinets
Overall rating 
 
5.0
Finish 
 
1.0
Durability 
 
6.0
Warranty 
 
5.0
Custom Options 
 
6.0
Price / Value 
 
6.0
Quality 
 
6.0

poor service

I put in new a kitchen and wanted full overlay doors. I recieved the standard doors instead. Had to order new ones and took 2 months to receive them. After my installer put up half of them we realized that they were the wrong shade. They were spotty and clearly not sprayed twice like the the rest of the cabinets. Diamond refuses to send replacements, stating that the color is not guaranteed. So we are expected to have different color cabinets and doors. Lucky we didn't buy directly but went thru Lowes and they are eating the cost everytime we have to reorder. Poor customer service by diamond.

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