Review Detail

 
Wellborn
Kitchen Cabinets
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Hate Wellborn

Wellborn Cabinets are junk. We have a "luxury/upscale" $1M condo Dupont Circle, 1 mile from White House. Developer installed cabinets in 2006. We moved in Mar 2007. We've already had several fronts replaced because of peeling paint. Now it's happening 2nd time & worse -- even on panels that were replaced!

Documentation says cabinets have "limited life-time" warranty. Wellborn blames us & says they're water damaged, which is nonsense. We've had their local rep and Wellborn reps out twice now trying to figure out what to do. Re second problems, first they said they'd replace 6 fronts but the rest we'd need to pay for ourselves. Next they went quiet/dropped the ball. Then it seemed as though they were reneging & we'd have to pay for all door replacements. Just had the second visit. Regardless, we are very meticulous people. 3.5 year-old cabinets should not be peeling paint. Wellborn claims to have a "limited life-time" warranty. Not sure what they're going to do yet but we're extremely unhappy.

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