Review Detail

 
Diamond
Diamond Featured
Kitchen Cabinets
Overall rating 
 
5.3
Finish 
 
3.0
Durability 
 
8.0
Warranty 
 
3.0
Custom Options 
 
3.0
Price / Value 
 
6.0
Quality 
 
9.0

good quality poor customer service and order arrived wrong.

I ordered a new kitchen at $7000. the day before Thanksgiving. It is not into February and my kitchen is still not complete. I received a fixed shelf corner unit instead of a lazy susan, one upper came with no glass, They have since sent the glass with NO hardware to put it in and I still have not received it. I ordered extra shelves and they cane in natural instead of my finish and these go onto a glass unit so whey show. They have not sent the correct color yet either. Lowes says that Diamond is not returning the calls about my kitchen and I sit and wait and wait. Not happy camper. 

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Written by Guest
April 18, 2015
I have been a kitchen designer for 18 years. It sounds like many of your issues have to do with the order placement and not necessarily the cabinet company. Perhaps you should consider that Lowe's customer service/follow-up could be the problem?
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