Review Detail

 
Shenandoah
Kitchen Cabinets
Overall rating 
 
1.3
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
2.0
Price / Value 
 
2.0
Quality 
 
1.0

poor service

Major customer service problems! If you order replacement cabinets for ones damaged in factory or where they were sized incorrectly by the salesman...don't expect them to deliver them to you without charging you a fee (XXX is very good about trying to make good on this). Shenendoah Customer service said that they can have replacements rush shipped. I ordered replacements and found that 30 days was the best they could do. Lowes read me the email where the Shenandoah basically just pushed my request aside and refused to rush ship. This is one case where customer service would be better off if it were outsourced to India! At least you would get help instead of attitude, delays and excuses. I can't really say how the warranty is yet...,but based on the other reviews have read and the initial quality I have experienced...I don't have high hopes. Saw some quality problems on the first cabinet that I took out of the box. I will add comments to this post based on the progress. I hope the message gets to the company leadership. I would want to know if I had a CS department that was not up to par. I have never posted negative feedback to a company before. This is the second site that I have posted about this experience. I am typically not a difficult customer to please. All in all....XXX has been great. Too bad they are stuck as the middle man.

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