Review Detail

 
Decora
Kitchen Cabinets
Overall rating 
 
3.7
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
10.0
Custom Options 
 
8.0
Price / Value 
 
1.0
Quality 
 
1.0

I wonder how they are still in business?

We ordered DECORA kitchen through XXXX in October 2011. Considering it is Thomasville Company, we thought very highly of the product and paid a small fortune but little did we know about the nightmare ahead.

Delivery of the cabinets was late. One main cabinet housing the microwave and oven was of incorrect size, two of the cabinet doors arrived in broken condition. Almost all the door (over 20 doors) had big gaps at the joints. Replacement were sent, some of which were worst than before. It appears to me that either DECORA has no quality control or these doors were shipped from China. There is no way some of the doors could have passed the basic inspection from 10 ft away. They were so bad.

To cut the long story short, after multiple replacements, we finally received all the doors (not perfect) in May, 2012. We have garage full of defective doors and cabinets, which we need to dispose off as DECORA did not even bother to collect their garbage to analyze the cause. I have no idea how they can make money if they can stay in business if had to replace each door three times!

Absolute nightmare for over 6 months. I wish I could post the pictures. XXXX people were very supportive and did what they could rectify the situation.

DO NOT EVEN DREAM ABOUT BUYING DECORA KITCHEN CABINETS.

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