Review Detail

 
Cardell
Kitchen Cabinets
Overall rating 
 
2.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
7.0
Price / Value 
 
1.0
Quality 
 
1.0

Poor Quality and customer service

We have had our cabinets for around 4 months. We were encouraged to use Cardell by our home builder and I had not been impressed by the samples I was given. We choose to upgrade to Cardell’s most expensive and high-end cabinets hoping that they would be nice.
We found problems with the cabinets on our house walk through in October of 2011. Since then we have been in contact with the company and the sales man to try and get our cabinets fixed/replaced. Below are the problems we have had with the cabinets.

The paint does not cover the cabinet, we can see the wood color behind the black paint on every cabinet door and drawer, finish is not sprayed evenly on cabinets, missing middle section between cabinet doors, full overlay is not full overlay some are and others are not, our cabinet doors and drawers are inconsistent.
We have emailed pictures of the cabinets to show how bad they are. The sales rep came to our home and agreed that they were bad and needed to be replaced and that he would put in an order to get new cabinets. This was over a month ago and we have not heard from him since and Cardell had never heard from him with this request.

I wish I would have gone with my instinct and choose a different cabinet company. We are now stuck with these cabinets and paid a considerable amount for them.

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