Review Detail

 
Decora
Kitchen Cabinets
Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

VERY Bad, STAY AWAY

After we opened the boxes from Decora, the nightmare begun. We ordered about 25 cabinets (paid a fortune for them), we found damaged parts, wrong color (Arlington instead of Teaberry), wrong size, wrong outside finishes (suppose to be painted whiled it was unfinished), missing tray divider, missing utensil organizer, much cheaper substitute for Lazy Susan and Spice Rack, etc. The project is delayed big time. Anything that can be possibly or impossibly wrong went wrong! I have been asking for a refund, as of now, I have not got a penny back yet.

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Written by JC
November 14, 2014
Sounds like a designer issue to me. All your issues are from poor communication from your designer and lack of product knowledge by that same designer. Decora' provides all the tools for a supplier to be successful. It is up to them to use them properly and give the client what they ordered. They have some of the best customer service and are willing to walk you through the order cabinet by cabinet. This is a perfect example of when a JOB GOES SIDEWAYS IT CAN'T BE BROUGHT BACK. I would imagine the actual quality of your cabinets is good, but since all the other issues have come about you can't see that and I do understand your point.
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