Schrock

 
9.2
 
3.2 (12)
 
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Schrock

Company Address

Masterbrand Cabinets (Schrock)
P.O. Box 420
Jasper, IN 47547

Warranty

Limited Lifetime - As long as you own your home

Door Styles Available

  • Shaker
  • Arched
  • Raised Panel
  • Flat Panel

Wood Used

  • Oak
  • Maple
  • Cherry
  • Hickory
  • Alder

Schrock Cabinetry was founded in 1961 in Arthur, Illinois as Schrock Brothers Manufacturing, specializing in handcrafted cabinetry. It became part of the MasterBrand family of brands in 1998, continuing its proud tradition of creating beautiful, well-crafted cabinetry for today’s homeowners.

At Masterbrand Cabinets, Inc. we make more than cabinets; we make dreams come true. Our focus is listening to today’s families, then creating living spaces that meet their individual needs. Our goal is helping them create their dream in a new home or improving their current one. Our success is attributed to our great people and great brands, both leading us to a great future. We are committed to providing superior cabinets at fair prices, honoring every promise we make, and helping families turn their dreams into reality. It is at the heart of everything we do and everything we are.

It’s seeing, not just looking.

It’s listening, not just hearing.

It’s beyond showing, it’s teaching.

It’s more than knowing, it’s understanding.

It’s not being better, it’s being the best.

Our quest is to provide the best kitchen and bath solutions wholly supported by our parent company, Fortune Brands, a leading consumer products company. Fortune Brands is home to some of the most recognized and trusted brands in the world, including Titleist, Jim Beam, Moen, Master Lock, Foot Joy, Waterloo Industries, Simonton, and Therma Tru. Driven by powerful brands with commanding market positions, Fortune Brands is ranked by Fortune Magazine as one of the top five U.S. “National Champions,” recognizing it as one of the most admired companies in the world.

Coupled with the financial strength and stability of Fortune Brands, Masterbrand Cabinets is a powerful force in the kitchen and bath industry. With Fortune Brands' support, we are a future looking company concentrating our efforts on success and growth.

Editor review

Overall rating 
 
9.2
Finish 
 
9.0
Durability 
 
9.0
Warranty 
 
10.0
Custom Options 
 
10.0
Price / Value 
 
8.0
Quality 
 
9.0

Schrock Cabinetry

Schrock is a semi custom cabinet manufacturer with a decent offering of door styles. They do offer a very good selection of finishes so if you are looking for something that is less common, it might be a standard finish for this company. Their cabinets are not the most expensive semi custom cabinet, but they will be on the higher side. They make a great cabinet and offer a lifetime warranty, so you can buy knowing that if you have any issues, they will take care of them.

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User reviews

12 reviews

9-10 stars
 
(1)
7-9 stars
 
(1)
5-7 stars
 
(1)
3-5 stars
 
(1)
1-3 stars
 
(8)
Overall rating 
 
3.2
Finish 
 
2.8  (12)
Durability 
 
3.2  (12)
Warranty 
 
3.8  (12)
Custom Options 
 
4.1  (12)
Price / Value 
 
2.9  (12)
Quality 
 
2.7  (12)
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Finish
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Durability
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Warranty
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Price / Value
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Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Worst cabinet maker and customer service

We spent $15,000 on new kitchen cabinets through Shrock and from the first shipment, there have been nothing but problems. Warped frames and wood panes, mismatched stains, that took 3 tries and still don't match. The panty cabinet doors sag and don't line up even after hinge adjustment. Top cabinet doors were sent arched, when all were supposed to be square.Range hood came unglued and they have yet to rectify. The rep for Ct is horrible and won't call back. We also made the huge mistake of ordering Thomasville cabinets for bath and the stain crackled. This fight with them over replacements has been ongoing for over 3 years with no resolution. What good is the warranty if they don't stand by it? If you are considering this brand or anything under the Master Brand Umbella, look elsewhere. Too much money for poor, disappointing quality and customer service.

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Overall rating 
 
8.7
Finish 
 
9.0
Durability 
 
5.0
Warranty 
 
10.0
Custom Options 
 
10.0
Price / Value 
 
10.0
Quality 
 
8.0

Service and standing by the warranty

I had some issues with my cabinets after 4 years. I contacted Menards and heard from the sales rep right away, he made an appointment with me the next day. He was from the Valporaiso Indiana store where I purchased the cabinets, can't remember his name but he addressed all of my concerns, adjusted a cabinet we couldn't get to fit just right, had a drawer that had broken he showed me how to fix it myself. The parts came within a week the cabinets are like new again. I couldn't be happier with their service.

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Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Warranty is awful and NO ONE WILLING TO HELP WITH KNOWN DEFECTS

THE FINISH ON MY CABINETS IS PEELING OFF.NO ONE I MEAN NO ONE AT THIS COMPANY IS WILLING TO HELP!!!!
Even after I said I would pay for a representative to assess the issue! I need to match the stain and they CANT EVEN HELP WITH THAT SMALL TASK...

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Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Schrock cabinets have no quality control

I am rating these cabinets so low because they are manufactured with no quality control. I ordered all new cabinets and they arrived with chipped laminate shelves, finished in at least 3 different colors, obvious spots of dripping stain and finish, and in some places not even finished at all. I ordered the upgrade to all plywood construction and even the all solid wood construction, and yet there are large parts of the cabinet that are laminate. As for the color of the finish, the upper wall cabinets do not match the color of the base cabinets. Furthermore even some of those cabinets do not match. Some were finished in one color and some in another. Even on the same cabinet, some of the doors are finished in 2 different colors. The face frames of the cabinets weren't stained to match the doors. They were left natural, so they don't match at all. The representative from Shrock came and looked at the cabinets and offered to replace the cabinets and/or doors. I ordered a replacement of 1 cabinet, This was the lazysusan. I upgraded to all wood construction and made every other upgrade they offered, and still the shelves were made of chipped laminate, the face frame was left in the pale almost white natural finish, and the 2 doors were finished in 2 different colors. Also the finish is put on without sanding the wood smooth and the inside of the doors aren't really finished at all. I realize that even if I reordered all new cabinets that they wouldn't be made or finished with any more care, so I have given up. But if anyone is getting new cabinets, don't get Schrock cabinets and since so many other cabinets are made by the same company, Masterbrand, I would be leary of anything that comes from their factory.

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Overall rating 
 
1.0
Finish 
 
1.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Awful Cabinetry

Schrock Cabinetry thinks highly of their product. Their shiny brochures and website photos showcase cabinets in beautiful, stylish kitchen and laundry spaces intended to inspire. What you see is not what you will get. Unless something changes at Schrock, the entry-level products they create should be avoided altogether.

We were never under the impression Schrock Select would be high-end. We did however expect the product would be manufactured without defects. For $1,000 we purchased a simple base cabinet and two modestly sized uppers. Construction is particle board with natural wood faces. We upgraded the uppers to plywood sides which are covered with a thin wood veneer (laminate).

Order One. Each cabinet was of such low quality they were rejected. A casual glance found numerous pieces of the wood veneer chipped from each cabinet. The edges of almost all of the veneer covering were frayed or fractured suggesting the tool used to cut the sheets is dull. It is probably not changed often as a cost savings measure for Schrock. The fact the laminate or veneer is already weakened is likely a contributor to the ease with which it breaks both in production and likely after the cabinets are installed in an unsuspecting customer’s home.

One additional problem was obvious on the 42-inch base cabinet: the left-side door would not close at the top. No amount of hinge adjustment served to bring the door into alignment. This suggests the wood was warped and should never have been used in the first place. Each cabinet included an “Inspected by” sticker suggesting someone examined the product for damage. Nothing could be further from the truth.

Order Two. Our local vendor communicated with Schrock Cabinetry about the problems with our order. This translated into their believing the cabinets were damaged by the carrier as the second order of cabinets arrived double-boxed with large foam pads between the inner and outer boxes. Like the first order there was no evidence of external freight damage nor any reason to believe the damage occurred anywhere except during production.

The same problems were found on two of the three cabinets. Large chips were missing from the same fractured veneer. The largest chip was out of the left-side of the 42-inch base. We have decided to keep this unit as it will be built-in, the sides unseen and quite frankly, our expectations of Schrock are so low at this stage there seems little chance the quality will improve if we try a third time. Unfortunately, one of the uppers has so large a chip out of the veneer it cannot be missed nor easily fixed. This cabinet has been reordered.

Order Three. The 24 by 36-inch upper was picked up on 4/16/16. We chose to open the box the cabinet was shipped in and no surprise, the cabinet was damaged. Two minor abrasions causing loss of laminate in two spots on the left side are present. We have decided to cut our losses and I will repair this face as best I can. It seems decidedly unlikely we could expect anything better from this company.
Schrock Cabinetry has two principle problems: (1) they believe savings are being realized by overuse of the tool used to cut their wood veneers. Any savings are lost when the product is flawed before leaving the plant. Perhaps most customers who purchase these low-end cabinets don’t have so discerning an eye but in the long run the edges will not survive much beyond gentle use. I will probably apply a secondary varnish to strengthen the edges. (2) It would appear Schrock is not committed to Quality at any level.

Craftsmanship probably left this company a long time ago. Instead, bored assemblers go through the steps to construct inexpensive boxes covered in the thinnest veneer and at the end of the line a sightless low-wage employee places inspection stickers without so much as a glance. Add to these issues Rough Handling as it seems patently clear no one at Schrock cares about what they manufacture or how damaged the product is they ship to unsuspecting customers. As suggested at the start of this review, avoid Schrock Cabinetry completely.

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Overall rating 
 
5.2
Finish 
 
1.0
Durability 
 
6.0
Warranty 
 
9.0
Custom Options 
 
9.0
Price / Value 
 
3.0
Quality 
 
3.0

The Worst Customer Service Ever

I would never recommend Schrock Cabinets. Their customer service/systems are the worst I've ever experienced. Due to damage (done by Schrock) our cabinets were placed on 2-3 week rush order. It has now been 2 months and they still can't tell us when they will be delivered.

A portion of the "undamaged" cabinets had very uneven glazing resulting in a very poor appearance. It is hard to imagine how this left the factory quality controls.

Was this review helpful to you? 
Overall rating 
 
9.2
Finish 
 
9.0
Durability 
 
10.0
Warranty 
 
10.0
Custom Options 
 
7.0
Price / Value 
 
9.0
Quality 
 
10.0

Great Cabinetes

Unless Schrock has gone down hill, my kitchen is 21 years old and looks like new. Every piece has held up so well, I have no reason to replace :(

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Overall rating 
 
3.5
Finish 
 
1.0
Durability 
 
4.0
Warranty 
 
5.0
Custom Options 
 
9.0
Price / Value 
 
1.0
Quality 
 
1.0

Not Good Quality Any More...

This is the 3rd time in 14 years that I have ordered from Whole Kitchen Cabinet Distributors in Perth Amboy , NJ. We renovated the kitchen, knocked down a couple of walls, and replaced the entire floor with tile.
The bottom cabinets were old and worn, so we wanted the same cabinet styles and color to match the top cabinets, and the exact same cabinets made new.

What I got was a contracted delivery date of 8 weeks instead of 5-6 weeks, cabinets that did not fit the original size, and color of cabinets that did not match the upper cabinets and they were lighter and in 3 different tones.
2 cabinet drawers had to be replaced as they were defective, and the under the sink cabinet has splinters. The deep drawers don't close all the way.

The dishwasher end panel was not included in the order, so it held up the job for 2 weeks, and then it was not the correct height. We had a gap between the panel and the granite top.

I am writing the presdient of the company today, as their distributor was useless as far as customer service is concerned.

Now my kitchen cabinets are 4 different color stains and it looks terrible.

Was this review helpful to you? 
Overall rating 
 
2.3
Finish 
 
2.0
Durability 
 
2.0
Warranty 
 
3.0
Custom Options 
 
3.0
Price / Value 
 
2.0
Quality 
 
2.0

Disappointed

I am disappointed, to say the least. I ordered my Schrock Select cabinets in March and am still dealing with defects in September. 5 of 12 cabinets had to be returned and replaced, and of the remaining cabinets, not a single one is issue-free (neither are the replacements). Among the issues: hardened glue on the outside (viewable) areas of cabinets, hard and soft glue everywhere, scratches (some up to 8" long), dents, scrapes, splintering laminate, boxes not level, drawers not level, doors not square, doors different sizes, base cabinets at different heights (off by up to 1/2 inch), poor drawer slides give that wood-on-wood sound, doors & drawers different colors, obvious "repair marker" lines on all cabinets. I wish I could include pictures in my review. My "new" kitchen is going to look worse than the previous 60-year old kitchen! Luckily the store I purchased them from has worked with me on replacing full cabinets and pieces (doors, sides, etc.), but not very happily. The Cabinet Dept Mgr tells me I am the only customer to have problems with Schrock cabinets (I assume he’s not allowed to admit anything different) and infers that I am being too picky, while the people in Special Order Pick-up (where I have to drop off the defective and pick-up new) tell me they see these cabinets returned constantly (but, “I didn’t hear that from them”). I would not recommend these cabinets to anyone. I also would not recommend listening to store employee advice or views. Do your research yourself - I wish I had!

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Overall rating 
 
2.3
Finish 
 
2.0
Durability 
 
2.0
Warranty 
 
2.0
Custom Options 
 
2.0
Price / Value 
 
4.0
Quality 
 
2.0

shoddy workmanship

I purchased the Erie Birch line of Shrock cabinets. The workmanship and materials to manufacture these cabinets is shoddy at best. The drip more glue on the insides of these cabinets then they use to actually hold them together. The laminet on the sides of the cabinets is chipped along all the saw cuts and the laminate will chip or peel off easily. The packaging of the cabinets for shipping is very poorly done and offers little protection. I had three cabinets with the sides crushed in and broken, yet there was no visible damage on the packaging material. I would not rcomment the cabinets to anyone, and I would never consider another Schrock products again.

Was this review helpful to you? 
Overall rating 
 
1.5
Finish 
 
1.0
Durability 
 
4.0
Warranty 
 
1.0
Custom Options 
 
1.0
Price / Value 
 
1.0
Quality 
 
1.0

Im having the same problem after only 4 years too!!!

Having the same problem w our 4 years young cabinets too! All cabinets peeling. I think they're using defective paint. All kitchen cupboards are exposed to some water / moisture and the warranty doesn't cover this. Can you imagine if GM came out with a car that the paint only lasted 4 years in the rain and GM said, "We don't cover rain damage?" It's stupendous and we paid just as much for our cabinets as a car! $20,000.00!!!

Was this review helpful to you? 
Overall rating 
 
2.0
Finish 
 
4.0
Durability 
 
1.0
Warranty 
 
1.0
Custom Options 
 
4.0
Price / Value 
 
1.0
Quality 
 
1.0

Terrible Quality - Finish does not hold up!!!

4 years old and the finish is wearing with normal use. company won't honor the warranty because they say it is our fault. Do not buy!!!!!!

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