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Kemper Hot

 
Kemper
Editor rating
 
0.0 User rating
 
5.0 (11)

Kemper

User reviews

Average user rating from: 11 user(s)

Overall rating: 
 
5.0
Finish:
 
4.2   (11)
Durability:
 
4.7   (11)
Warranty:
 
4.9   (11)
Custom Options:
 
6.1   (11)
Price / Value:
 
5.7   (11)
Quality:
 
4.1   (11)
 
Ratings (the higher the better)
Finish*
 
Durability*
 
Warranty*
 
Custom Options*
 
Price / Value*
 
Quality*
 
Comments*
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Poor finish

Overall rating: 
 
3.5
Finish:
 
1.0
Durability:
 
1.0
Warranty:
 
10.0
Custom Options:
 
3.0
Price / Value:
 
3.0
Quality:
 
3.0
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Reviewed by cabinet owner
April 01, 2014
 
1 of 1 people found the following review helpful

Got maple cabinets that are stained. The kitchen is only 2 and 1/2 yrs old. Unfortunately, the finish is coming off the cabinets! When I had my cabinet man come out to assess the finish, he stated that I somehow "saturated" the drawer with water! I told him that it is a spice drawer in my island!! No water saturation occurred there! He was nice enough to order me new cabinet drawers for those that were a problem, so the problem is resolved, but these are semi custom cabinets...they were not cheap! They should last and endure water since they are in a kitchen! I was very disappointed that they are damaged in such a short amount of time. The bells and whistles are not that great, I recommend shopping around.

 

Run, Poorly Constructed Cabinets

Overall rating: 
 
1.2
Finish:
 
1.0
Durability:
 
1.0
Warranty:
 
1.0
Custom Options:
 
2.0
Price / Value:
 
1.0
Quality:
 
1.0
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Reviewed by cabinet owner
March 31, 2014
 
0 of 0 people found the following review helpful

Stay Away!

Cabinets arrived and they had cracked stiles and rails, dents, and the finish quality was junk, The cabinets are made out of particle board that is cheap and flimsy. There are many other cabinets out there that are cheaper and built better.

Try Choice cabinets.

I worked with a kitchen designer that recommended these, goes to show what they know.

 

Poor customer service and very poor cabinet finish

Overall rating: 
 
3.2
Finish:
 
1.0
Durability:
 
3.0
Warranty:
 
1.0
Custom Options:
 
9.0
Price / Value:
 
4.0
Quality:
 
1.0
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Reviewed by cabinet owner
February 07, 2014
 
0 of 0 people found the following review helpful

Just read some of the reviews on the cabinet finish and would like to comment on just how poor the finish is and how poor the customer service response is from Kemper and the dealer we purchased from. We purchased our cabinets approximatel a year ago from a dealer that we have dealt with before and have had good luck with them. We had shopped around for cabinets and found that Kemper had offered all of the upgrades that we were looking for at very competitive prices. We wanted to have white cabinets and we were assured by our dealer rep that Kemper has very good quality paint finishes on their product. We ordered all wood construction cabinets in maple with all of the bells and whistles. Needless to say, the price tag was substantial, but we felt this was worth it with all of the assurances we received.

We ordered the cabinets and received them in April 2013. When we received them, we checked all of them out to be sure they were what we ordered and in good condition. There were several of the doors that had poor paint jobs on them. Several you could see the wood grain through the paint, some had bubbles and blistering in the paint, there we several with black specks on the surfaces, and most of the doors had paint missing at every corner. The worst was a 4" crack on the inside of the front panel of one of the drawers. We called the dealer and the rep came and looked at them and conceded that we needed to have them replaced. A couple of months later, we received about 1/4 of the number of items needed and all of them were defective. We refused them and contacted the dealer again. At this point in time, we had not installed the cabinets yet because we were still in the construction phase. In August, we installed the cabinets and had still not received the new doors. We contacted the dealer again and the owner of the dealership came to our house to check them out. He agreed that we needed 21 doors and a complete cabinet and wrote everything down. He contacted Kemper and they agreed to replace these items. Long story short, when the new doors came in (there were 21 items on list), only 9 were able to be used and after installation, 6 of these were found to be defective.

Kemper was contacted by me in November and one of their reps called and came to my place to check out the items. He agreed that they had "fallen down" on the quality of the paint and agreed to have them replaced. I had not heard from him by Christmas, so I contacted him and he stated the the factory was shut down for the holidays and he had asked to have the items donw after the new year so he could oversee the process and make sure all items were done in the same timeframe. At the end of January, we were contacted by the dealer that the items were in and we set up an appointment to have them installed. On the day of the installation, I called the dealer to be sure they were coming and they confirmed. I proceeded to remove the handles from the cabinets,but received a call shortly afterward that the dealer had not received all of the pieces and Kemper had told them not to install any of the items until all of them had been received.

I was very upset over this because we are now 10 months into this and this is the 5th attempt to get this resolved. I called the rep from Kemper and still have not heard back from him. I sent a communication to Kemper and received an e-mail back that they had asked the rep to contact me and that they were turning this matter over to their Consumer Affairs department in hopes that the problem could be resolved. We still have not heard back from Kemper as to the next step. This is very poor customer service and as I stated in my communications to them, I feel that I was just another sale to them and that once the sale was done, I was forgotten about and they did not care what happens as long as they had my money.

If I had my option, I would pull all of the cabinets off the wall and send them back. Very discouraged and disappointed at this time. Will not recommend Kemper or consider ordering from them again.

 

Don't buy Kemper!

Overall rating: 
 
3.0
Finish:
 
2.0
Durability:
 
2.0
Warranty:
 
2.0
Custom Options:
 
6.0
Price / Value:
 
4.0
Quality:
 
2.0
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Reviewed by cabinet owner
September 25, 2013
 
0 of 1 people found the following review helpful

I am so deeply regretful that we purchased Kemper cabinetry when we redid our kitchen 2 yrs ago! Bought from what is deemed to be a reliable dealer within our area, and there was even a 10% discount at the time. Felt that we were making an investment since they were exactly inexpensive (in par with price for discounted Kraftmaid at a solely-Kraftmaid dealer). Cabinets started giving me regrets within four months of installation. The white finished cabinets (on both sides of fridge, the long expanse where stove/sink/dishwasher sit, and the cabinets above) started to stain! An incredibly difficult to remove stain (that if I did not know better, I would say was from red ink which I do not use). So I called the dealer, who came out and ordered a replacement front for the garbage/recycling pull out. Also noted that there were faint bluish streaks on other door fronts. And to add insult to injury, just about 3 months after that, a yellowish stain became apparent wherever the little rubber "bump" dots had been attached to each door/drawer. Yes, a round yellow discoloration that evidently was being caused by the dots that the company had supplied for installation! To make a long story short, a rather insulting company rep came to the house to "..check out the situation that was being described..." He reminded me of inspector Gadget from the children's cartoon of that name, b/c he proceeded to examine really close-up each of the areas that I pointed out. And he stated very pointedly that the problem was being caused by heat from the stove, dishwasher, and refrigerator --- really??!--they are in a kitchen, MADE for a kitchen!! But I kept my cool, and pointed out that not ALL of the dots had corresponding stains on the areas of contact...."Well, the heat is what is causing the problem," he insisted....even in areas at a distance from the stove, fridge, and dishwasher!
He finally stated that he was going to send a cabinet repairman, who would make each area of concern disappear. He pointedly stated that I needed to make sure that ALL were done because the company paid $1000 to have this specialist come to a customer's residence.
So I used post it strips on each of the problem areas, and the specialist proceeded to use his special tools which included sanding and then applying via spray gun a mist of paint to match my white cabinets. I was upset because I had not been informed that this was going to involve such chemicals, and our two young grandsons were in my care that day (and they both have asthma). I had to open windows and have the boys go upstairs and close the door. The specialist appeared alarmed that I was so upset. He went out of his way to make sure that he had "repaired" each of the areas to my satisfaction. I have to say that he did an incredible job, with the cabinets looking like new again.
But then 5 months ago (today being 9-25-13), as I was wiping off the countertop and fronts of the doors below the sink, I opened the right side door and noticed what looked like a "flake". Imagine my distaste when I wiped it and the flake was a small piece of the finish! Yes, there was now a bare spot where paint finish had been...and I was really angry. To calm myself down, I took the small bar of a putty substance that had come with the cabinets, and molded a thin layer where the finish had flaked off....and figured that I should just move on --- yes, we had made a very poor choice for our kitchen cabinets, but I just could not allow myself to get so worked up.
Except that today I had the guy who had sold us the cabinets come to our house . I told him that we were considering cabinets for the laundry/panty, and a vanity base for the powder room. Well.....I showed him the messed up spot that I had covered with the putty...and asked what was up with a cabinet finish be so sensitive to WATER, when it is being sold as KITCHEN cabinetry --- of course there would be water in the area, and the finish should not be so susceptible to liquid. READY FOR THIS? -- I was told "....it happens..." OMG, I had to take a deep breath and replied "That is just not a good response...."
Needless to say, we are not going to use Kemper elsewhere in our house. And I DO NOT recommend this company at all, especially if all a sales rep/designer can say is that "....it happens...." I expected a replacement, at least, for the thousands of dollars that we paid and for the handsome commission that this guy had received from our purchase.

I am going to contact Kemper, and we'll see where that leads, if at all.
I wish we had done an Ikea kitchen instead!
Save yourself the money, the aggravation, and the frustration --- don't buy Kemper cabinetry...

 

over all quality

Overall rating: 
 
9.5
Finish:
 
10.0
Durability:
 
10.0
Warranty:
 
7.0
Custom Options:
 
10.0
Price / Value:
 
10.0
Quality:
 
10.0
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Reviewed by cabinet owner
July 06, 2012
 
1 of 1 people found the following review helpful

we had our kemper cabinets installed 8 months ago, so far we have been very satisfied over all with every component. The finish is beautiful, it covers well and cleans easily.WE have 5 sons they slam the doors sit in the counters everything you don't want to happen.We havent had a singel issue.

 

Poor finish

Overall rating: 
 
2.3
Finish:
 
1.0
Durability:
 
1.0
Warranty:
 
1.0
Custom Options:
 
4.0
Price / Value:
 
6.0
Quality:
 
1.0
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Reviewed by cabinet owner
April 02, 2012
 
2 of 2 people found the following review helpful

We bought this house 4 years ago, in the time we've had the house the finish has been peeling off the Kemper cabinets. This issue includes both upper and lower cabinets. We've contacted the local dealer and they seem to be unable to get any response from Kemper on resolving this issue. We are very disappointed.

 

Kemper Cabinets Quality

Overall rating: 
 
3.7
Finish:
 
3.0
Durability:
 
3.0
Warranty:
 
3.0
Custom Options:
 
4.0
Price / Value:
 
6.0
Quality:
 
3.0
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Reviewed by cabinet owner
February 09, 2012
 
3 of 3 people found the following review helpful

Had white cabinets installed 6 years ago. Paint finish is begining to peel off on door edges.

 

Poor finish on my Kemper Kitchen Cabinets

Overall rating: 
 
5.0
Finish:
 
1.0
Durability:
 
8.0
Warranty:
 
6.0
Custom Options:
 
8.0
Price / Value:
 
5.0
Quality:
 
2.0
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Reviewed by cabinet owner
September 30, 2011
 
7 of 7 people found the following review helpful

I just had my maple chocolate Kemper cabinets installed in my kitchen. The finish on them is poor. There are multiple areas on each cabinet door where the finish is barely there. Kemper did replace a few of the doors, but they're the same poor finish. Had I known the consistency would be so poor, I wouldn't have chosen this brand of cabinets. My husband and I are quite disappointed and now we'll just have to live with what we have.

 

Best Value for Money

Overall rating: 
 
9.5
Finish:
 
10.0
Durability:
 
9.0
Warranty:
 
9.0
Custom Options:
 
9.0
Price / Value:
 
10.0
Quality:
 
10.0
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Reviewed by cabinet owner
June 09, 2011
 
5 of 5 people found the following review helpful

Kemper are the best value for money. Equivalent features in highly rated cabinet lines are double or more than the price for Kemper. You may find a cabinet line that is as good looking and as well built or better built and with more custome features - but you pay dearly for the privilege.

 

half shelves

Overall rating: 
 
8.0
Finish:
 
8.0
Durability:
 
8.0
Warranty:
 
8.0
Custom Options:
 
8.0
Price / Value:
 
8.0
Quality:
 
8.0
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Reviewed by cabinet owner
March 14, 2011
 
3 of 5 people found the following review helpful

Just wanted to comment on the first review regarding half shelves in lower cabinets. That is a common practice with most cabinet makers. Believe its to accomandate taller items on the base shelf.

 

Shelves NOT full depth in lower cabinets

Overall rating: 
 
5.7
Finish:
 
8.0
Durability:
 
6.0
Warranty:
 
6.0
Custom Options:
 
4.0
Price / Value:
 
6.0
Quality:
 
4.0
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Reviewed by cabinet owner
November 14, 2010
 
9 of 15 people found the following review helpful

We just installed new Kemper Cabinets. They look beautiful but.... the lower cabinet shelves are not full depth! The uppers are full depth, the wall oven cabinet, the over the fridge cabinet all have full depth shelves. What the heck? I am really disappointed, I would not have ordered this brand had I known.

 
 
 

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