Discussions

235 results - showing 101 - 150
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Ordering
Shenandoah - exclusively at Lowe's
August 19, 2018
I bought Shenandoah cabinets less than three years ago at Lowes. Once drawer became discolored very quickly, and the finish is coming loose from the doors. Big mistake buying these.
YU
Yvonne Uzzell
Please don't buy!
August 07, 2018
So, your KraftMaid order was from the more budget Momentum sub line, which had flat slab drawer fronts as the standard, which is what you got. Your installer was able to out in your kitchen and make it fully functional. Lowe's ordered you the more expensive optional drawer fronts at no extra charge. Changing drawer fronts is not a difficult thing to do, and the contractor should have been able to handle it fine. Seems like a lot of complaining over some drawer fronts that needed to be changed out, when you got a more expensive drawer front than what you paid for.
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Charles
WORST COMPANY I HAVE EVER DEALT WITH BY FAR...SORRY TO SAY..BUT THEY ARE HORRIBLE!!!
August 06, 2018
Kraftmaid sold in Home Depot is not the same as what is sold in independent showrooms. They are very good quality when sold by quality kitchen design firms. I've used them 4 different times and they were all well made, quality, excellent workmanship and great options.
BT
Beverly Tilden
Square and straight
April 15, 2018
Jim, We have the same problem. The side of cabinet is not flush, so they sent a side panel. Did you glue it on or screw from inside of cabinet?
K
kathleen
DO NOT PURCHASE MEDALLION CABINETS
April 02, 2018
everyone knows that a mitred door is going to expand AND contract, especially in a community close to the water. How long did you store these cabinets in the box and not let them breathe? Flooring is WAY different that cabinetry and your comparison of an installed floor to stored cabinetry is just your inexperience with wood products.
K
karin
DO NOT PURCHASE MEDALLION CABINETS
April 02, 2018
first of all, you should have looked at a sample and you would have known/seen that the Bella door is vertical grain material, and secondly Medallion does not "book match". That means grain match between doors and drawers. Your issue is with yourself and the dealer that did not give you all of the information. As for the unfinished underside of the cabinetry, another false complaint since VERY FEW cabinet manufacturers finish the underside of their cabinetry. You sound like an inexperienced interior designer.
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karin
Customer No Service! Just call back!
April 02, 2018
it does not matter who you buy your cabinets from, the painted products will fail if they are exposed to water extensively.
K
karin
Horrible quality
April 02, 2018
Sounds like your issue is with the shipping company - NOT the cabinetry. Bases are shipped loose on a pantry so you can stand them up in a room. The glide was off because of the rough shipping and handling, and YOUR INSTALLER is responsible for adjusting drawer fronts and doors since they are removed during installation.
K
karin
Stumped!!!
March 05, 2018
Real hardwood is unlikely to warp if the doors are correctly built. High quality cabinet doors and drawer fronts should use quartersawn or rift sawn boards for the frames. Unfortunately most companies try to save money and buy cheaper flat sawn material which, contrary to the name, does not stay flat. This is especially a problem now because paint is so trendy. Under paint you have no idea what the grain looks like. Maple is the most common species used for paint grade cabinets. Maple can be a great cabinet wood, but often times the logs are not straight and the grain is funky, leading to warped boards. So yes, MDF or ply is a cheaper way to get cabinets that are less likely to warp, but at DuraSupreme's Crestwood price point warping should not be an issue. It is their fault.
M
Mike
Decora is a great cabinet
February 18, 2018
I like to comment on Don's post. I am in the middle of a battle between HD and Decora about a refund that I've have requested due to the quality of Decora's cabinets. I'm on my 3rd reorder ( I had to stop them there) and its always the same issue. Paint and bows in the frame of the cabinet. Damage is another problem. I have the ultra white and again it appears they do not use enough paint. The maple color of the wood comes through making the cabinet appear PINK and dirty. These are new cabinets where no such cleaner or anything else has touched them. Some still in the box!! The flats of the fronts are ok but the sides of the box and door sides are like over spray is good enough for a finish. Unacceptable! Even the company representative came out to inspect and acknowledged this by offering a cabinet/furniture refinisher come out to redo the sides. Again Unacceptable! I can ONLY comment on my WHITE cabinets. Maybe another color is better. It appears that the base cabinets are better than the uppers but certainly not up to par for a high end semi custom cabinet. It also seems like this company just can't do it and will keep sending you replacement cabinets till you just submit to sub par craftsmanship. The landfills must love Decora and Maple trees better run and hide.
F
Frank
Poor cabinet box construction, chipped shelves.
October 22, 2017
Kraftmaid and Merrilat Mastserpiece are made in the same factory!
G
george
Don't waste your money
October 12, 2017
We suffered with similar experiences. They have extremely poor customer service and they are unwilling to assist the end user. Their dealer we worked with was misleading, not at all transparent and negligent. The corporate office failed to support us in any way. Their product is minimally acceptable to us and we paid a small fortune. Buyer beware.
C
CB
Over 15 years and still look great!
October 12, 2017
Yes, but that was 15 years ago! Quality could have certainly gone down in that amount of time.
T
TeresaKazooie
Poor cabinet box construction, chipped shelves.
October 11, 2017
I have pictures for the issues I have been seeing with Kraftmaid. Out of square and 1/8" tolerances on doors and panels.
JB
Jim Barber
can't locate info
October 11, 2017
Just prime over the laminate and the paint. Don't take off any of the paper
B
Beth
Great selection and many custom options
October 08, 2017
Good to know. I just went to a model home using these cabinets and they were beautiful. I will stay away from them because it is too much money to spend on cabinets if they aren't perfect!
M
marcia
STAY AWAY!
July 29, 2017
What cabinet manufacturer is your contractor carrying now? Honestly, none of the mid-priced cabinets get good reviews!
V
Valerie
Don't Touch With Painters Tape
June 08, 2017
Yes! I had this same problem too! THE EXACT SAME THING HAPPENED TO ME. Luckily the single cabinet that was damaged is not in direct light, so once I touch it up, I doubt I'll notice. It's just heartbreaking to realize you spend that much money on cabinets and then something stupid like painters tape that you're using to protect them destroys them. Kraftmaid definitely needs to better they finishing process.

What did you use to touch up?
E
Emly
Junk Cabinets
May 11, 2017
I am going through the same thing, it is particle board underneath inside the cabinets because I had to redo the bottom of one when my sink had a leak and the particle board swelled up, I replaced it with real oak. We also bought our house with these cabinets. There is a middle piece for the pantry (so the doors shut properly) that is too short, it doesn't look terrible but you would think it would fit. I was completely disgusted today; I knew the toe kicks were just contact paper on top of plywood and I replaced them with real oak, but when I went to remove varnish from the sides and only used citrus stuff for less than 30 minutes, the contact paper (yes, that is what it is, or just as thin as that) started dissolving and you can see the particle board in some places. So, do I get more (good quality instead of garbage) veneer or new cabinets? I am thinking new cabinets at this point but not Merillat after this experience.
C
Cyndi
Satisfied Customer
April 29, 2017
More like a paid advertiser. I install quartz countertops professionally and kraftmaid cabinets are junk. I'm not surprised at all to see so many people complaining about water damage, I see water damage on their brand new cabinets many times before we even install the stone on them (average time between cabinet installation and stone installation is two weeks.)
J
Jacob
Thermofoil
March 26, 2017
Did your designer provide you with a heat shield for installation of the cabinets next to the stove? If not that was the designers fault.
E
exnuyorker
The Krap that is Kraftmaid
March 26, 2017
If the doors are hitting that was either poor design or improper installation. That has nothing to do with Kraftmaid
E
exnuyorker
Satisfied Customer
March 26, 2017
You're one of the lucky ones!!!
L
louisarpey
these reviews are ridiculous
March 09, 2017
You must work for Kraftmaid or Masco You cant be serious normal people dont have time to complain for no reason wake up I hope theyre paying u enough
E
elena
DO NOT PURCHASE MEDALLION CABINETS
March 02, 2017
Thank you for saving me from this manufacturer. Medallion was recommended to me by a local kitchen and bath. Apparently they do not read reviews.
C
coffeeman58
Not Happy with Dura Supreme
March 01, 2017
I have been designing and selling kitchens for over 30 plus
years . I have designed and sold Aristokraft , Schrock group which is Thomasville ,Diamond ,Schrock ,Kemper (All the same maker they just rename the doors.), Fieldstone,Woodharbor ,
Bertch,Ultracraft ,Brammer , Rivera ,Mid Continent , Kraftmaid ,
Merrilat ,Country Wood , Legacy, Wellborn , Crystal ,Mid Continent, Kitchen Craft. My favorite line is Dura Supreme and I say that with over 500 plus projects over the years with Dura alone . I have NEVER had a dissatisfied customer period!

The company you purchase them from is key along with the designer and installer . Your China hutch shelf that is sagging is not due to it being furniture core (particle board) it's due to a shelf clip not installed in the middle back and stile area most likely and if it is indeed warped Dura will replace it n/c - make the phone call ! I will give you an example of how good their warranty is .
I had a kitchen I designed 4 years ago that a panel developed a crack in their $10,000 hood - Dura send a new hood out in 3 weeks and paid my installer to replace . Kraftmaid is part of the
Masco group - a giant company that owns Merrilat ,Starmark and
Fieldstone (not the original Fieldstone founded by the Lewerke's)
- production is very automated and not much hands on -
I've been to all of the factories of the companies listed above
and Dura has top notch workers. If you have a paint issue that needs to be addressed and looked at - Dura will stand behind their product and warranty. I have many examples of items Dura
took care of and a lot of it was not manufacture error but installation or poor handling on the delivery service or storage before delivery . The most important thing is know who you are purchasing them from - Are they going to take care of you if there
Is a problem? My experience is a lot unfortunately don't and blame the manufacture because their on to the next sale.
Dura is a great company to work with and does stand behind their product .

T
Topo
cabinet doors hit doors next to them all
February 13, 2017
I am appalled at the interviews where the customer reports problems with the quality of the kitchen cabinets and customer service reps are NOT helpful in helping resolve the problems. QUALITY of the kitchen cabinets are KRAFTMAIDS RESPONSIBLITY!!!. I'm on this site because I'm in the process of remodeling my kitchen. I'm lookin at Kraftmaid and Durasupreme I swear, I don't know in what direction to go in now. These cabinets cost too much $$$$ for a boat load of damages, shotty workmanship etc, etc. This is ridiculous!!! Where are the class action suits about this??? I am truly thankful for this website.
K
kippykat25
these reviews are ridiculous
January 30, 2017
buyers beware, Kraftmaid should have a class action lawsuit on their poor product. Just terribly sad.
H
howard504
these reviews are ridiculous
January 17, 2017
Denise, all you need to do is come by the house and the cabinets will prove you wrong.
J
jerry
Worse remodel with Home Depot and Woodmark - stay away
January 06, 2017
We are also experiencing terrible customer service from both Home Depot and American Woodmark. I will not let this go....we spent too much money and we waited too long (25 years) for our remodeled kitchen. I will be taking this to another level.....
J
jtucker11
12 step finishing process and Lifetime warranty = Great choice!
December 31, 2016
What planet do you live on? We just had Kemper installed in our kitchen with great assurance and huge price that is was a quality product. All we've found so far is that they are of inferior construction, not square, many paint defects, paint peeling off of whole sides, cracked in places, major warping and not able to be flush with the neighboring cabinet leaving a gap between the two. I've never seen such poor quality of construction in my life. I'm so disappointed at the result, we're asking for our money back. You can't charge $21,000 for a kitchen and send total garbage back. I think it's against the law someplace.
L
Lynzrocket
Very High Quality Semi-Custom Cabinets
December 30, 2016
As a designer, I am sure if you sell KM product, you make a commission. Do not insult all of these people that trusted the Kraftmaid name and ended up with unacceptable quality with a "lifetime warranty" that KM won't honor. Make all the excuses you want. I spent a fortune on so-called upscale cabinets from an "independent" cabinet company. I have beautiful wood floors, beautiful counter tops, sinks, and furniture, and cabinets that look like they belong in a barn.
W
wordmaven
these reviews are ridiculous
December 30, 2016
Completely disingenuous.You must be well compensated by KM for selling their product. Give it six months, you will be hearing from your buyers, like the
HUNDREDS OF DISGRUNTLED BUYERS ON OTHER REVIEW SITES.:

You should have done your homework. You made a bad decision for your client.
W
wordmaven
Durasupreme cabinets
December 09, 2016
These cabinets are so terrible. Please don't ever consider purchasing them. My cabinets began to chip within two weeks of installation. I have warped doors that the company won't replace. They don't stand behind their products WHATSOEVER. It's a crime what this company is doing. Recently I wiped under my sink with a damp cloth and the "wood look" came off on the rag!!! I thought the bottom of the cabinet was wood but it was a faux wood look!! How cheap can they be. They are particle board but I was told they were solid wood when I looking for cabinets. Ya I guess you can say they are wood but the wood is shavings of wood glued together!! I am deeply depressed over this, I have been since I saw the first chip in the paint so quickly after being installed in my kitchen. We have no children, no grandchildren. Just my husband and I. They are getting only regular use and as it is, I don't really cook too much anymore. I wiped the edge of a cabinet with a damp cloth and the paint came right off down to the bare particle board!! With all the negative reviews I have read I am so surprised Dura Supreme continues to be in business. We paid thousand and thousands of dollars for these pieces of crap. Please I beg you don't consider Dura Supreme for your cabinetry. You will be so very sorry if you do.
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emmadous
Decora is a great cabinet
November 24, 2016
Your reply is not sufficient. If Decora has a great product, it doesn't matter where it came from. This brand "looks" beautiful but the quality sucks. We installed these beautiful looking cabinets but I got concerned when I saw splintering under one of my top cabinets because some molding was attached. I understand you would probably blame that on the carpenter. But I see a small gouge on the face on another cabinet and I thought of filling it in with wood filler. But today when I took all of my dishes out of the top cabinet for Thanksgivlng I noticed the bottom shelf if warped both on top and underneath. After having these cabinets for 20 months, my concerns are valid and unfortunately increasing.
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Teenarouse
Great Cabinetes
October 18, 2016
I have not had quality problems at all great cabinets for me
B
bachrockmo
Awful cabinets - less than one year old and no longer close properly
September 27, 2016
I am a designer, and it is the person that sold you your cabinets that did you a disservice by not educating you, or asking you qualifying questions to find the best product for you. I'm sorry for your poor experience, but it is not the fault of Dura.
J
Jocelyn
Bambo frameless cabinets
September 27, 2016
I am a designer that sells Dura, and most all of your issues are a result of mistakes your designer made ordering your product incorrectly, and mishandling resulting in damage. For oven cabinets, specs clearly state weight limits and is the responsibility of your designer. The reason Dura referred you back to the home center is because it is the designers mistakes for most of your issues. I am so sorry for your poor experience,as Dura is a great product. Ultimately it is the company you purchased from to correct the issue, which I certainly hope they do for you!
J
Jocelyn
Please read this before ordering
September 12, 2016
If you do end up sueing, please email me as my wife and I are in the same boat. It would probably be good to get together a class action lawsuit and move forward. Thanks!
B
Brandon
Warranty is awful and NO ONE WILLING TO HELP WITH KNOWN DEFECTS
August 02, 2016
The finish is peeling off my cabinets too! It is terrible. Were you able to resolve this problem in the end? How old are your cabinets? What color? I wonder if they are the same?
J
jamyecole@gmail.com
Molding Rip-Off
July 13, 2016
Unfortunately it was the dealer that you bought the molding from that gouged you, not Medallion. The retail on four pieces of painted outside corner is about $290. Less if you were to buy an entire kitchen.
D
designerguy
Clarification
May 30, 2016
The comment from the owner is a pathetic excuse for quality. It doesn't take anymore time to do something right, and when you don't, you pass the cost of time and money to the customer. There is no excuse for the sloppy workmanship, and cabinets that are out of level and square. This is a finished product, so regardless of the materials used, they must be square and level. As an owner you pass on your responsibility to the customer, which is a reflection of your integrity and who you are as a person. You have chosen to follow the sheep that make crap, and perpetuate the decline of pride and quality of work in our country. You can delude yourself like many others do, but there is no excuse for selling crap.
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Joe
Repeat Customer
May 27, 2016
Thank you, Dean, and we're glad you're happy with your cabinets! We appreciate your kind words.
CC
Canyon Creek Cabinet Company
Canyon Creek cabinets
May 27, 2016
Thank you, Quentin, for your fair and balanced review. We sure do appreciate you and value our partnership!
CC
Canyon Creek Cabinet Company
Disappointed
May 26, 2016
Nearly 2 yrs later and all of the same problems are still present with Schrock cabinets. Doors attached at different heights and won't line up, dripping finish, chips, cracks, etc. So they are still manufacturing shoddy cabinets.
K
Karen
Not Good Quality Any More...
May 26, 2016
I did order cabinets all at the same time and therefore should have all been finished with stain from the same lot, but they are finished in at least 3 different colors. So it seems Schrock doesn't have any consistency in the color of their finishes.
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Karen
Awful Cabinetry
May 26, 2016
I upgraded to all plywood construction and had all the same problems has this reviewer has described.
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Karen
bothered by quality of service
April 22, 2016
I went to the only dealer in San Francisco and was told that Starmark cannot custom cabinets. One corner of my kitchen is angled, since the wall behind it is angled. I was told that Starmark will not do this part, but in one of Starmark's magazines from that dealer shows a kitchen with an angled wall. The dealer then said my kitchen is small; so I am not sure if he is looking for a minimum bid. Will you please see if a short angled wall is an issue with Starmark?
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Marilu
Great Cabinetes
April 18, 2016
Schrock Cabinetry has gone so far down the hill it seems impossible for them to ever get back up again. Their Quality is awful. They are the worst cabinets!
S
Steve
Junk consruction and worse warranty!
April 12, 2016
Your comments are way out of line! Your installer probably missed the studs. And there is a stretchers both at the top and bottom of the cabinets for installation purposes. Another point is that the cabinets may have been over loaded for four years! I know Kraftmaid cabinets pretty well! 18 years! Kraftmaid cabinets do not have card board backs! Why would you by particle board cabinets when you could have purchased Plywood cabinet construction for about 15 percent more. I know installers who will only install Kraftmaid. By the way Kraftmaid cabinets are a mid range cabinet. And I have never had issues with replacements due to warranty issues. Are there problems sometimes? Oh sure, but Kraftmaid takes care of them! Nothing is perfect!
FS
Frank S Mitchell
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